topic Re: Canon r10 fell to the ground. in EOS DSLR & Mirrorless Cameras

EOS R10 fell to the ground.

ProntoBanks — Sun, 09 Aug 2026 13:40:17 GMT

Hello 👋 My canon r10 has fell with the lens still attatched in it. When it broke off it started to look like this I have no clue to what is the motherboard or what is going on in the camera I'd like to get this fixed, what do I need to ask for or how do I go about getting this repaired? The camera still works so it might be possible but I'm not sure what happened with the wiring it seems like some of it broke out of place.

Thank you!

Re: Canon r10 fell to the ground.

ProntoBanks — Sun, 09 Aug 2026 00:46:08 GMT

Re: Canon r10 fell to the ground.

kvbarkley — Sun, 09 Aug 2026 00:56:27 GMT

Imho, it is not worth fixing. But feel free to contact Canon

Re: Canon r10 fell to the ground.

March411 — Sun, 09 Aug 2026 01:05:18 GMT

@kvbarkley has a valid point unless you have an active CarePak for the body and lens. A new body is right around $1100 and between shipping and repair the expense may be pretty close to the cost of a new camera. If you have a local service center you can get a quote or give Canon a call at 800-652-2666

Re: Canon r10 fell to the ground.

shadowsports — Sun, 09 Aug 2026 02:39:21 GMT

is that the rear part of the lens mount still attached to the camera body?? Will that come off?

Press the lens release and turn counterclockwise.

FYI, the lens is toast

There's no telling what damage may also have occurred to the body. Maybe I can't see from the picture... But can you mount another lens on it?

Sorry but I have to ask. Did you buy the camera new? It comes with a neck strap. There are numerous wrist straps available also. Whatever you do next, it needs to include a neck strap or wrist strap. Retention is your friend. Sorry this happened.

Re: Canon r10 fell to the ground.

jrhoffman75 — Sun, 09 Aug 2026 10:49:37 GMT

@ProntoBanks wrote:

Hello 👋 My canon r10 has fell with the lens still attatched in it. When it broke off it started to look like this I have no clue to what is the motherboard or what is going on in the camera I'd like to get this fixed, what do I need to ask for or how do I go about getting this repaired? The camera still works so it might be possible but I'm not sure what happened with the wiring it seems like some of it broke out of place.

Thank you!

You are looking at the inside of the lens. Not worth repairing.

Like Rick recommended, see if the lens can be removed; very good chance nothing happened to camera.

Get a new/different lens and give the camera a good workout.

For maximum assurance contact Canon and send it in for evaluation.

Re: Canon r10 fell to the ground.

Stephen — Sun, 09 Aug 2026 13:22:07 GMT

ouch!
Make sure your battery & memory card are out of the camera.
Make sure they're both registered at https://canon.us/account
Ship the whole thing - body with the back half of the lens *still mounted* wrapped in bubble wrap, *and* the rest of the lens wrapped in bubble wrap, pop them in a plain sturdy box
Fill out the online repair form at https://canon.us/repairform
or Start the request process online at https://canon.us/repair

If you start the repair online, the site will give you an estimate for a "routine" or "standard" repair. We won't know if it's a standard repair until someone evaluates it in real life. Once they do, if you've pre-approved the standard repair, they will proceed. If you haven't pre-approved (because you filled out the form above, instead of setting it up online), or if the repair is more than the standard repair amount you will get an email with a revised estimate that you can decline. We do not charge you anything until we perform a repair.

If you have a CarePAK Plus, you should follow the instructions for that process. It's in your Canon Account at https://canon.us/account and https://canon.us/CarePAK or 1-833-CAREPAK

Re: EOS R10 fell to the ground.

ebiggs1 — Sun, 09 Aug 2026 15:37:23 GMT

Do as Stephen advised. This is the only way to know and you will only be out shipping costs to find out for certain if repair is possible or new is best. It is the best course of action and best advice given so far. If repair is not feasible Canon may offer you the Loyalty option to buy a new camera. Call 1 (800) 652-2666 or set it up online. This customer care is what separates Canon not only from other camera companies but mostly all other companies as well. Take advantage of it.