topic Re: Canon 5d Mark IV Video Files in EOS DSLR & Mirrorless Cameras

EOS 5D Mark IV Video files not on SD card

jbodine74 — Tue, 04 Aug 2026 12:11:05 GMT

I have a 5d Mark IV, all updated with the latest firmware, SD card and CF card, recording to both for redundancy. Mac OS Catalina. When I put the SD card in my Mac the video files do now show up. I know they are there becasuse I can play them on the camera. I know Catalina has sme new video incompatibilities but why won't the video files even appear? I tried both .mov and .mp4.

Re: Canon 5d Mark IV Video Files

jbodine74 — Sat, 23 Nov 2019 18:45:43 GMT

I think I figured it out. I have dual cards in the camera, SD and CF. In order to record movies, the playback setting must be set to the SD card. I reset my camera to the default, set playback to the SD card and recorded a movie. And, it shows up on my mac. Frome page 167 of the manual: Movies cannot be recorded simultaneously to the CF card and SD card. Movies will be recorded to the card set for Playback.

Re: Canon 5d Mark IV Video Files

MyRI — Tue, 04 Aug 2026 07:49:07 GMT

How can I recover the video files I see on my camera screen but not on my card (DCIM folder empty), I tried SD and CF, the latter does not even appear on my laptop

thanks

Re: Canon 5d Mark IV Video Files

shadowsports — Tue, 04 Aug 2026 13:45:12 GMT

@MyRI ,

Welcome,

This is a 7-year-old topic. Can you please start your own thread and include the model of your Canon product. Any any additional information troubleshooting steps, etc that you can provide would be helpful.

https://community.usa.canon.com/t5/forums/postpage/choose-node/true/interaction-style/forum/override-styles/true

Thanks in advance.