topic Support Request: Unable to register my Canon EOS R50 (Serial number already registered) in EOS DSLR & Mirrorless Cameras

Support Request: Unable to register my Canon EOS R50 (Serial number already registered)

wan — Fri, 05 Jun 2026 10:42:36 GMT

need assistance with registering my new camera. I recently purchased a #Canon EOS R50 (RF-S18-45 STM Black kit), but I am encountering an error during the product registration process on your platform

When I input the serial number and try to submit, a message pops up stating: "The serial number is already registered, if you think this is a mistake, please contact customer support."

However, as shown in the second attached screenshot, my "My Cano

n Products" dashboard remains completely empty, and no products are displayed under my profile.

Re: Support Request: Unable to register my Canon EOS R50 (Serial number already registered)

kvbarkley — Fri, 05 Jun 2026 11:58:14 GMT

You probably bought a return that had already been registered. You need to call Canon.

Re: Support Request: Unable to register my Canon EOS R50 (Serial number already registered)

kvbarkley — Fri, 05 Jun 2026 12:59:40 GMT

"dashboard remains completely empty, and no products are displayed under my profile."

Note that the error does not say that it is registered to *you*.

Re: Support Request: Unable to register my Canon EOS R50 (Serial number already registered)

SignifDigits — Sun, 07 Jun 2026 14:56:44 GMT

Thanks for joining our community. Please note that we are a social medial offering and not official Canon support (why we are listed as "additional support resources") on their support page. The registration failure gave you the correct guidance. Namely, contact customer support.

Re: Support Request: Unable to register my Canon EOS R50 (Serial number already registered)

ebiggs1 — Tue, 09 Jun 2026 14:19:56 GMT

Call 1 (800) 652-2666

Did you buy a used camera? Did you buy a refurb?