topic Re: Canon EOS R50 (black) Dial Mode and Power Switch Broken in EOS DSLR & Mirrorless Cameras

EOS R50 (black) Dial Mode and Power Switch Broken

Chrispy — Wed, 25 Mar 2026 13:05:47 GMT

Hello, I had my Canon EOS R50 (black color) that I bought exactly a year ago in my storage for few months and when I took it out, the mode dial and the power switch came off. I tried putting it back off and it didn't work. I can still manage to turn on the camera with a toothpick or something small and short and use the camera to its full capability. Is there anything I can do to fix this without service or do I have to go to the service?

Re: Canon EOS R50 (black) Dial Mode and Power Switch Broken

shadowsports — Tue, 02 Dec 2025 16:59:33 GMT

Greetings,

Please review this KB and see if it applies to your camera.

https://www.usa.canon.com/support/canon-product-advisories/Notice-of-Free-Repair-Service-for-the-Mirrorless-Camera-EOS-R50-Black

Either way, you cannot fix this on your own. Your camera will need professional service.

Re: Canon EOS R50 (black) Dial Mode and Power Switch Broken

nilosree — Tue, 24 Mar 2026 23:09:24 GMT

That link says my Canon R50's serial number's first two digits should be between 19 and 23. If mine starts with 23 is that fine?

Re: Canon EOS R50 (black) Dial Mode and Power Switch Broken

shadowsports — Wed, 25 Mar 2026 06:22:00 GMT

Your camera is affected by the notice. You should initiate a repair request.

Re: Canon EOS R50 (black) Dial Mode and Power Switch Broken

nilosree — Sat, 28 Mar 2026 19:55:56 GMT

I did, and when I submitted the request it said the repair fee is $0 and the shipping & handling is $0, but the shipping label they sent doesn't qualify for free shipping. What should I do? I don't think I can contact them anymore because it says my product isn't supported anymore.