topic Re: EOS 5D Mark IV Encryption key greyed out -unable to reset wifi code in EOS DSLR & Mirrorless Cameras

EOS 5D Mark IV Encryption key greyed out -unable to reset wifi code

wayndk — Mon, 02 Mar 2026 12:25:01 GMT

Hi.

In an attemp to reconnect my camera, I learned that I lost the option to change the encryption key. This option is greyed out. No succes either, on teathered usb via EOS utility.

How do i fix this issue and get the camera connected?

Mads

Re: EOS 5D Mark IV Encryption key greyed out -unable to reset wifi code

shadowsports — Mon, 02 Mar 2026 13:35:37 GMT

Greetings,

See page 143. Use the yellow wrench menu, tab 4. Clear the settings and start over.

eos5d-mk4-wff-im-en.pdf https://share.google/6od7JbUUEsdjp5a9Q

Re: EOS 5D Mark IV Encryption key greyed out -unable to reset wifi code

wayndk — Mon, 02 Mar 2026 17:46:38 GMT

Appreciate quick reply, and for pointing me in right direction. However when i go to the "clear settings" option on my camera, this tab isn't aktive.. see screen shot attached.

Re: EOS 5D Mark IV Encryption key greyed out -unable to reset wifi code

shadowsports — Mon, 02 Mar 2026 21:45:16 GMT

Greetings,

You cannot have the camera connected via tether and try to make changes to Wi-Fi settings. The camera's Wi-Fi has to be ermöglichen / enabled. Please disconnect the camera from its cable, put the camera in M mode, enable the Wi-Fi and try again.

Re: EOS 5D Mark IV Encryption key greyed out -unable to reset wifi code

wayndk — Tue, 03 Mar 2026 06:57:56 GMT

Hi Rick.

I appreciate you trying to help me out!.

Trying to get wifi connection, I dont have a cable connected, and I did try out what you suggested, but without any luck.

I did, in a previous shooting, have the camera connected, both via cable and through wifi, but now I'm confused to how I cannot reconnect, or at least get to clear settings.

Best regadrs

Mads