topic Re: Website Tech Support in EOS DSLR & Mirrorless Cameras

Unable to register new camera, Canon site shows 403 error

suzier — Sat, 03 Jan 2026 13:29:19 GMT

I received a Canon Rebel T7 for Christmas. Of course, I wanted to register my product right away. However, I am receiving all sort of errors within the site. I am getting 403 Errors (The request could not be satisfied) and ERR_CERT_COMMON_NAME_INVALID errors when I attempt register the product and/or create a "MyCanon" Account.

Registration for the community boards must be different since I was able to register here and able to post this message.

Given the fatal errors on the site and my inability to navigate to any sort of contact information to obtain support I have resorted to posting here.

Can someone direct me to hot to contact customer support?

Thank you in advance for your help!!

Re: Website Tech Support

suzier — Sat, 03 Jan 2026 06:26:08 GMT

I am attaching screenshots of the errors:

Re: Website Tech Support

SignifDigits — Sat, 03 Jan 2026 12:30:05 GMT

I get an issue going to www.registercanon.com. It is listed as an unsafe site. I'm not sure why you are trying that site (may be the one on the registration card - sorry, I don't have one in front of me). If you are in the UK, I would suggest starting with https://www.canon.co.uk/ or in the US https://www.usa.canon.com/ . One you reach the Canon site associated with your location you can establish an account and register your product.

Re: Unable to register new camera, Canon site shows 403 error

SignifDigits — Sun, 04 Jan 2026 00:08:04 GMT

And thanks for stopping by and congratulations on your new camera!

Also, I realize I didn't answer your question about support. The US support page is at auth.myprofile.americas.canon.com/oauth/signin/callback?code=7fee0fea-c284-4e40-ad13-b9ef53fdf081&state=8d1eedeb397056a0e54b3377470e900e There is a "Contact Us" section at the bottom of that page. I think registration will need to your first step however.

Re: Website Tech Support

suzier — Sun, 04 Jan 2026 20:12:05 GMT

I finally had a minute to continue my attempt to register my new camera. I appreciate you trying to help me but I still unable to proceed.

The registration/warranty cards included with the camera direct me to use http://www.registercanon.com/

When I visit the https://www.usa.canon.com I am unable to create an account because of the 403 Error. I get the same error when I navigate to the link you provided to navigate to the "Contact Us".

I have invested a ton of time trying various ways to either register and/or find a way to contact tech support and can't seem to accomplish either.

Thank you very much for taking time to try to help me. I appreciate it very much!

Re: Unable to register new camera, Canon site shows 403 error

SignifDigits — Sun, 04 Jan 2026 20:46:28 GMT

A 403 error indicates that your requests are being blocked for some reason. It could correct itself in time, but may not. I suggest that if you are in the US you call 1-800-OK-CANON (1-800-652-2666).

Re: Unable to register new camera, Canon site shows 403 error

suzier — Tue, 06 Jan 2026 06:04:25 GMT

You are the BEST! Thank you so much for the phone#. The fabulous tech support folks were able to get me fixed up. Now all I need to do is learn what the heck I am doing with my treasured Christmas gift!!!

Re: Unable to register new camera, Canon site shows 403 error

SignifDigits — Tue, 06 Jan 2026 12:10:48 GMT

I'm glad you got the support that you needed to get your product registered. Feel free to ask any question that you have, but if you are new I suggest that you begin by understanding your camera by working through your manual and understanding all of your camera settings. You can also take a lot of pictures on automatic setting to learn composition, but also spend time with the camera in manual mode to understand the basics. There are excellent online resources to help guide you. Take your time and have fun.