https://community.usa.canon.com/t5/EOS-DSLR-Mirrorless-Cameras/R5-Can-t-Connect-to-Canon-Connect-on-Samsung-Phone/m-p/563193#M135793 <P>Thanks Rick, as i said both Bluetooth and Wifi are enabled, neither are being picked up by any other devices , including smartphone. BTW, i have used this sucessfully in the past,&nbsp;</P><P>Peter</P> Wed, 06 Aug 2025 08:39:59 GMT PeterMatt65 2025-08-06T08:39:59Z https://community.usa.canon.com/t5/EOS-DSLR-Mirrorless-Cameras/R5-Can-t-Connect-to-Canon-Connect-on-Samsung-Phone/m-p/563079#M135790 <P>Hi all. Im unable to get one of my R5 to connect to Camara Connect using Samsung Smartphone.</P> <P>Has anyone else had this issue. Firmware updated today, app reinstalled today. both bluetooth and wifi enabled but the camera wont pair with the phone</P> <P>Any suggestions appreciated.</P> Tue, 05 Aug 2025 15:39:07 GMT https://community.usa.canon.com/t5/EOS-DSLR-Mirrorless-Cameras/R5-Can-t-Connect-to-Canon-Connect-on-Samsung-Phone/m-p/563079#M135790 PeterMatt65 2025-08-05T15:39:07Z https://community.usa.canon.com/t5/EOS-DSLR-Mirrorless-Cameras/R5-Can-t-Connect-to-Canon-Connect-on-Samsung-Phone/m-p/563085#M135791 <P>Additionally, my Mac does not see any Wifi or Bluetooth signal from my camera.</P> Tue, 05 Aug 2025 16:20:15 GMT https://community.usa.canon.com/t5/EOS-DSLR-Mirrorless-Cameras/R5-Can-t-Connect-to-Canon-Connect-on-Samsung-Phone/m-p/563085#M135791 PeterMatt65 2025-08-05T16:20:15Z https://community.usa.canon.com/t5/EOS-DSLR-Mirrorless-Cameras/R5-Can-t-Connect-to-Canon-Connect-on-Samsung-Phone/m-p/563095#M135792 <P>Greetings,</P> <P>Please confirm you have Wi-Fi turned on on the camera and that it is broadcasting.&nbsp;&nbsp;</P> <P>If you don't see these menus, Wi-Fi is not broadcasting.</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="shadowsports_3-1711759000679.png" style="width: 400px;"><img src="https://community.usa.canon.com/t5/image/serverpage/image-id/51417iABF354FFC27D1BD8/image-size/medium?v=v2&amp;px=400" role="button" title="shadowsports_3-1711759000679.png" alt="shadowsports_3-1711759000679.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="shadowsports_0-1711758477044.png" style="width: 400px;"><img src="https://community.usa.canon.com/t5/image/serverpage/image-id/51412iA7DDB3594CADAFAE/image-size/medium?v=v2&amp;px=400" role="button" title="shadowsports_0-1711758477044.png" alt="shadowsports_0-1711758477044.png" /></span></P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="shadowsports_4-1711759064944.png" style="width: 171px;"><img src="https://community.usa.canon.com/t5/image/serverpage/image-id/51418i93859EDFCEBBE5BB/image-size/medium?v=v2&amp;px=400" role="button" title="shadowsports_4-1711759064944.png" alt="shadowsports_4-1711759064944.png" /></span></P> <P>Note, If you are using VPN such as Google1, disable it.</P> Tue, 05 Aug 2025 16:47:19 GMT https://community.usa.canon.com/t5/EOS-DSLR-Mirrorless-Cameras/R5-Can-t-Connect-to-Canon-Connect-on-Samsung-Phone/m-p/563095#M135792 shadowsports 2025-08-05T16:47:19Z https://community.usa.canon.com/t5/EOS-DSLR-Mirrorless-Cameras/R5-Can-t-Connect-to-Canon-Connect-on-Samsung-Phone/m-p/563193#M135793 <P>Thanks Rick, as i said both Bluetooth and Wifi are enabled, neither are being picked up by any other devices , including smartphone. BTW, i have used this sucessfully in the past,&nbsp;</P><P>Peter</P> Wed, 06 Aug 2025 08:39:59 GMT https://community.usa.canon.com/t5/EOS-DSLR-Mirrorless-Cameras/R5-Can-t-Connect-to-Canon-Connect-on-Samsung-Phone/m-p/563193#M135793 PeterMatt65 2025-08-06T08:39:59Z https://community.usa.canon.com/t5/EOS-DSLR-Mirrorless-Cameras/R5-Can-t-Connect-to-Canon-Connect-on-Samsung-Phone/m-p/563220#M135794 <P>Greetings,</P> <P>Follow the instructions in this KB article to reset communication settings,</P> <P><A href="https://support.usa.canon.com/kb/s/article/ART178144" target="_blank" rel="noopener">EOS R5: Resetting Communication Settings</A></P> <P>Once reset, initiate a connection on the camera and ensure you can see the broadcast with SSID name and password.</P> <P>Note: do not use a custom nickname, etc.&nbsp;&nbsp;</P> <P><A href="https://cam.start.canon/hy/C003/manual/html/UG-06_Network_0030.html" target="_blank">Canon : Product Manual : EOS R5 : Wi-Fi/Bluetooth Connection</A></P> <P>If that doesn't help, I suggest you initiate an inspection / repair request with Canon.</P> <P><A href="https://myprofile.americas.canon.com/us/signin" target="_blank" rel="noopener">MyCanon</A></P> <P>1-800-652-2666</P> Wed, 06 Aug 2025 15:17:10 GMT https://community.usa.canon.com/t5/EOS-DSLR-Mirrorless-Cameras/R5-Can-t-Connect-to-Canon-Connect-on-Samsung-Phone/m-p/563220#M135794 shadowsports 2025-08-06T15:17:10Z https://community.usa.canon.com/t5/EOS-DSLR-Mirrorless-Cameras/R5-Can-t-Connect-to-Canon-Connect-on-Samsung-Phone/m-p/563268#M135798 <P>Thank you Rick , after a few attempts that has actually worked. Really appreciate your assistance on this</P><P>Best wishes</P><P>Peter</P> Wed, 06 Aug 2025 19:41:29 GMT https://community.usa.canon.com/t5/EOS-DSLR-Mirrorless-Cameras/R5-Can-t-Connect-to-Canon-Connect-on-Samsung-Phone/m-p/563268#M135798 PeterMatt65 2025-08-06T19:41:29Z