topic EOS R10 buttons won't work, won't take pictures after upgrade to firmware 1.7.0 in EOS DSLR & Mirrorless Cameras

EOS R10 buttons won't work, won't take pictures after upgrade to firmware 1.7.0

Joel_Whitmore — Tue, 05 Aug 2025 14:12:09 GMT

I have an EOS R-10 I bought in 2024. Everything was working beautifully until I updated to firmware 1.7.0. When I turned the camera back on I was asked for the irritating password. however, none of the buttons work to actually take photos or video. Neither the hardware nor software buttons work! I can use the LCD screen to change settings just fine, but I cannot record video or take stills. I am using a Sabrent SD XCII V60 memory card that I low-leveled after the install. Am I missing something here? Should I go back to Firmware 1.6? If so, where can I find it? I am in the middle of a documentary and to have a camera go down is extremely disappointing.

Re: EOS R-10 and firmware 1.7.0

Stephen — Tue, 05 Aug 2025 13:44:18 GMT

Hello, Joel!

Take a look at the following videos for more info:

Re: EOS R10 buttons won't work, won't take pictures after upgrade to firmware 1.7.0

Joel_Whitmore — Tue, 05 Aug 2025 16:23:10 GMT

Thanks for teh reply. After further experimentation, the camera works fine with a Canon autofocus lens. However, when I use my 7 Artisans lens and switch to manual focus mode, the recording buttons don't work. What am I missing. This did not happen with the prior firmware.

Re: EOS R10 buttons won't work, won't take pictures after upgrade to firmware 1.7.0

shadowsports — Tue, 05 Aug 2025 16:34:33 GMT

Greetings,

Camera menu.

Look for custom functions, tab 4. Release shutter without lens attached. Your camera should start working with the artisan lens after this.

https://support.usa.canon.com/kb/s/article/ART181753 🙂

Re: EOS R10 buttons won't work, won't take pictures after upgrade to firmware 1.7.0

Joel_Whitmore — Tue, 05 Aug 2025 16:56:59 GMT

Three cheers and a tiger for you Rick! That worked. Thanks a bunch!

Re: EOS R10 buttons won't work, won't take pictures after upgrade to firmware 1.7.0

shadowsports — Tue, 05 Aug 2025 20:46:01 GMT

Thanks for the feedback. Post some pictures for us. 👏😉📷