topic Re: EOS 4000D video saving Failed in EOS DSLR & Mirrorless Cameras

EOS 4000D video files not supported by iOS and Android

LoriiniNight — Tue, 22 Jul 2025 13:25:47 GMT

My EOS 4000D is new but while trying to import an MOV file to both IOS and Android, I get a message saying the file is not supported. Why is this? And how can I change it?

Re: EOS 4000D video saving Failed

SamanthaW — Sat, 19 Jul 2025 18:15:49 GMT

Hi there!

The EOS 4000D is not a US model, is it possible you have the US version, the Rebel T100?

If you are not in the US, our community is welcome to chime in, however you will not be able to receive support from Canon USA directly. You can find support for your region HERE.

Re: EOS 4000D video saving Failed

stevet1 — Sat, 19 Jul 2025 18:34:16 GMT

LoriniNight,

It may be that your operating systems do not support the .Mov format,

Try copying the file to a computer and using a free video converter program, convert the file to a format that your device can use, like .MP4. There are plenty of free video converter programs out there.

Steve Thomas

Re: EOS 4000D video saving Failed

Waddizzle — Sat, 19 Jul 2025 18:41:15 GMT

Despite the fact that Apple created the MOV format, iPhones do not support it.

Re: EOS 4000D video saving Failed

LoriiniNight — Sun, 20 Jul 2025 14:48:29 GMT

I managed to copy it to one drive then access the file on my phone and save it to my phone. No converting needed