topic EOS R50 - photo mode dial stopped working after 6 months in EOS DSLR & Mirrorless Cameras

EOS R50 - photo mode dial stopped working after 6 months

pcorreia — Sun, 06 Jul 2025 01:18:42 GMT

Hi, the pho model dial stopped working in my EOS R50. The camera is basically new.

Does anyone know how to change the photo mode without the dial (i.e through the menus)?

And, what to do in this situation?

Thanks!

Pedro

Re: EOS R50 - photo mode dial stopped working after 6 months

deebatman316 — Sun, 06 Jul 2025 01:32:56 GMT

No there isn't a way to change it from the camera's menu system. The camera should be under warranty from Canon. If you're in the U.S. you can call 1-800-OK-Canon to give you a quote on repairs. If you're outside the U.S. you will need to contact Canon in your region for repairs.

Re: EOS R50 - photo mode dial stopped working after 6 months

pcorreia — Sun, 06 Jul 2025 03:58:18 GMT

Thanks. I bought the camera while traveling in New Zealand, but I live in Europe. I think that will be an issue.

Re: EOS R50 - photo mode dial stopped working after 6 months

jrhoffman75 — Sun, 06 Jul 2025 17:50:42 GMT

@pcorreia wrote:

Thanks. I bought the camera while traveling in New Zealand, but I live in Europe. I think that will be an issue.

Contact Canon Europe and explain your situation. They may be willing to accommodate you.

Re: EOS R50 - photo mode dial stopped working after 6 months

jhonnmick — Sun, 06 Jul 2025 18:13:19 GMT

Hi Pedro, unfortunately, the EOS R50 doesn’t allow changing photo modes (like Manual, Aperture, etc.) through the menu—only via the mode dial. Since the camera is still quite new and likely under warranty, the best solution is to contact Canon support for a warranty repair or replacement. In the meantime, try gently rotating the dial while lightly pressing it down—sometimes dust or internal misalignment can cause temporary issues.

Re: EOS R50 - photo mode dial stopped working after 6 months

pcorreia — Sun, 06 Jul 2025 23:05:35 GMT

Thanks. I already reached out. In any case I don't get why they don't allow to change the photo mode through the settings. The buttons should be for shortcuts. It would be a fallback option. It is a product design mistake in my opinion