topic Re: R7 Camera - trying to look at pictures in EOS DSLR & Mirrorless Cameras

EOS R7 photos won't show up in Windows Explorer

Dgibbs — Fri, 09 May 2025 17:51:32 GMT

I have had Canon cameras for several years. I plug the camera in and the picture thumbnails appear on Windows Explorer. I choose which files I want and download. Simple.

I have done this with my new R7 several times. Now all of a sudden it saves in a HIF format for no reason and I can't open my pictures. It requires me to download specific software? Is this an "update" that Canon has messed up my camera? Why has it set up this rogue format?

Why would Canon do this? A simple survey of the pictures in Windows Explorer previously worked fine. Now I have tries to download Canon software which isn't working and I can't view my pictures?

Is there any way of by passing this ridiculous HIF format issue?

Re: R7 Camera - trying to look at pictures

deebatman316 — Thu, 08 May 2025 19:44:05 GMT

Is the camera set to JPEG. If not your computer may not be able to open the HEIF file type. The same goes for RAW. You need a special program to view RAW files. A RAW file IS NOT viewable alone it must be converted to another format to view it.

Re: R7 Camera - trying to look at pictures

rs-eos — Thu, 08 May 2025 20:49:26 GMT

Are you doing HDR capture? If so, you can have the camera convert those images from HEIF to JPEG (see page 627 in User Manual).

Re: R7 Camera - trying to look at pictures

shadowsports — Thu, 08 May 2025 23:17:59 GMT

Greetings ,

I think what the guys are trying to say is... You need to check the format the camera is saving in. Canon hasn't done anything or changed the way your camera operates. I'm sure there's a simple explanation. See the KB article below for more information.

https://support.usa.canon.com/kb/s/article/ART182521