topic Re: My computer using Windows 8 doesn't recognize my Canon Rebel. How do I fix this? in EOS DSLR & Mirrorless Cameras

My computer using Windows 8 doesn't recognize my Canon Rebel. How do I fix this?

MWCRILLY — Fri, 28 Jun 2013 19:21:19 GMT

My computer using Windows 8 doesn't recognize my Canon Rebel. How do I fix this?

Re: My computer using Windows 8 doesn't recognize my Canon Rebel. How do I fix this?

hsbn — Fri, 28 Jun 2013 21:03:12 GMT

What model are you using? Anway, newer OS doesn't recognize older hardware is pretty common. It's best to use card reader to transfer your photos. There is some work around for older Rebel in which you can change your communication setting to PTP. However, you cannot get the EOS Utility software to recognize your camera. Good luck.

Re: My computer using Windows 8 doesn't recognize my Canon Rebel. How do I fix this?

MWCRILLY — Sat, 29 Jun 2013 05:43:17 GMT

It's the xt Rebel. What is card reader??--sorry. It seems like everyone knows what that is but me.

Re: My computer using Windows 8 doesn't recognize my Canon Rebel. How do I fix this?

ebiggs1 — Sat, 29 Jun 2013 13:47:31 GMT

Your computer may already have a card reader in it. If it is a Win 8 machine, it most certainly does,

It is the little slots, usually horizontal on the front of the machine. Should be a couple of them. Not the USB slots! Otherwise, you can get inexpensive add-on readers at Best Buy or WalMart or Target, etc.

I still have my XT but I have not tried it on my Win 8 box to see if it works. I am guessing you have done all the usual stuff, latest upgrades (Win 8 and Canon?), un-install and re-install. Good cables? Remember if Win 8 sees the XT you don't need the EOS Utility to download the photos. Just use Explorer.

Re: My computer using Windows 8 doesn't recognize my Canon Rebel. How do I fix this?

Richard — Tue, 02 Jul 2013 22:43:56 GMT

Hi MWCRILLY,

To connect your camera to a Windows Vista or Windows 7 computer or Windows 8 computer, you'll need to change your camera's "Communication" mode.

To set your camera up for this, please do the following:

With the camera disconnected from the computer, turn the camera on. Press the "Menu" button. Now select the [Wrench, Hammer, 2] tab. Scroll down to "Communication" and press the "Set" button.

Select the [Print/PTP] and press "Set". This process is more completely described (and illustrated too!) on page 121 of your Digital Rebel XT instruction manual.

Now connect your camera to your computer and turn the camera on. Your computer should now recognize and have access to your Digital Rebel XT.

Unfortunately, Canon software cannot communicate with the Rebel XT when operating in this mode.

You may download your pictures using Windows Photo Gallery. If you haven't already done so, you may retrieve and install this program from Microsoft's download.live.com.

Re: My computer using Windows 8 doesn't recognize my Canon Rebel. How do I fix this?

colbris — Fri, 12 Jul 2013 08:08:15 GMT

Follow the instructions given by Richard to change your camera's communication mode. Contrary to what Richard says about Canon software not communicating with an XT (350D), Your PC running win 7 will communicate using EOS utility. Mine does.

Re: My computer using Windows 8 doesn't recognize my Canon Rebel. How do I fix this?

pet — Sun, 29 Dec 2013 00:34:13 GMT

Richard,

I have Canon 30D. It worked ok with windows 7 but now with windows 8.1 the camera is not recognized. The "communication" option has always been set to "Print/PC". I tried setting different compatibility modes but so far I could not get the EOS Utility to recognize the camera. I loaded the latest version from Canon's side. It is frastrating. Please help. Is it or is it not supposed to work?

Thank you.

Re: My computer using Windows 8 doesn't recognize my Canon Rebel. How do I fix this?

ebiggs1 — Sun, 29 Dec 2013 00:42:11 GMT

"Is it or is it not supposed to work?" No. Get a card reader!

Re: My computer using Windows 8 doesn't recognize my Canon Rebel. How do I fix this?

pet — Sun, 29 Dec 2013 00:45:41 GMT

Any idea why? Is 30D simply not supported any more?

Re: My computer using Windows 8 doesn't recognize my Canon Rebel. How do I fix this?

ebiggs1 — Sun, 29 Dec 2013 01:25:53 GMT

I personally have no idea and possibly there is some work around that will make Win 8.1 see it.

A card reader is so very simple, is the frustration worth it, or do you want to move on and shoot some photos?

Re: My computer using Windows 8 doesn't recognize my Canon Rebel. How do I fix this?

pet — Sun, 29 Dec 2013 01:39:34 GMT

Getting the pictures off the camera is not a problem. A native win 8 application does it so there is no need to use a card reader and to remove the card from the camera all the time. Having said that I did like and would prefer to keep using the EOS Utility. Also, with the move from Win 7 to Win 8 it became very clear to me that some manufactures use the Win 8 as an opportunity/excuse to drop support for older products and try to get you to buy new ones with no good reason (other than corporate greed) to do so. So I am trying to find out how "nice or greedy" Canon is...

Re: My computer using Windows 8 doesn't recognize my Canon Rebel. How do I fix this?

skepticalobserv — Thu, 24 Jul 2014 17:31:06 GMT

So simple. Thanks a million. Worked like a charm.

Re: My computer using Windows 8 doesn't recognize my Canon Rebel. How do I fix this?

mcv — Fri, 29 Jan 2016 20:38:14 GMT

Worked exactly as described in less than 1 minute. Much time wasted trying other options. Remote camera feature doesn't work but never has with my PCs. Am using Windows 10 now, Vista formerly. Thanks Richard.

Re: My computer using Windows 8 doesn't recognize my Canon Rebel. How do I fix this?

Iorgu — Sun, 31 Jan 2016 07:50:28 GMT

Thanks Richard! You've help me to make my old 5D compatible with the new windows 8 machine.

Many thanks man!

Re: My computer using Windows 8 doesn't recognize my Canon Rebel. How do I fix this?

daudaxx — Mon, 08 Feb 2016 19:16:39 GMT

Hello,

thank for suggestion but what if the "Communication" menu item is not there?

I can't see it in no one of the 5 tabs.

Any other suggestion?

Thank you,

Daniele