topic Re: R5 won't wirelessly connect to EOS Utility in EOS DSLR & Mirrorless Cameras

EOS R5 - won't wirelessly connect to EOS Utility

Gutierrez — Sun, 04 May 2025 20:22:03 GMT

Our new R5 has had varying success connecting to EOS Utility wirelessly. We are running windows 11 on our Razor Blade 17 RZ09, and Surface Studio 2. Wired it connects right away to both computers, however we have had constant issues with it connecting wirelessly. We have tried using the network that the camera creates as well as using an already established WIFI network. We were able to connect to the Surface only by using an already established network but cannot connect the Razor, and cannot connect to either computer using the network that the camera creates. Everything works perfectly until we open EOS Utility and click "Pairing over WIFI/LAN" and our camera model never appears. I will also note that we are connecting to the 2.4GH network, not the 5GH.

We used to use a Canon 5d M IV and had no issues with it connecting wirelessly to any computer. Since the R5 will connect to our Surface using an established WIFI network, but not the Razor, we are thinking it may be a computer setting issue. Anybody else experiencing this/know what may be going on?

Re: R5 won't wirelessly connect to EOS Utility

shadowsports — Mon, 18 Sep 2023 23:50:38 GMT

Greetings,

Just FYi's and general observations.

The R5 has a dual band radio + Bluetooth.

While Wi-Fi is convenient, its not the fastest when it comes to transferring large amounts of data. In this case a card reader is probably best. A USB cable connection is also fast and reliable. I'd recommend a cable for tethered shooting as well, especially if you are saving photos to the computer as you go.

I am not familiar with the Razor Notebook series. What type of wireless chipset does it have? Check its firewall settings and note that 3rd party AV if installed might also interfere with connectivity.

Re: R5 won't wirelessly connect to EOS Utility

Gutierrez — Tue, 19 Sep 2023 00:00:53 GMT

Rick,

Thank you for your timely response, unfortunately that is not a good fix to our problem. We are trying to connect the computer to the camera so we can control the camera from the computer while also taking advantage of file transfers. We are not solely using it for file transfers. We photograph dancers on a regular basis, and we like to have our camera set so that it writes a raw file and a JPG. We have the JPGs set to transfer to the computer (hopefully wirelessly to avoid tripping hazards) so the dancers can give input and select photos that are the best for them. Our problem is that we can't get the Razor computer to see the camera if it is not a wired connection.

We lookeed and what our Razor computer has listed as the wireless chipset is: Killer(R) WI-FI 6E AX1690i

Re: R5 won't wirelessly connect to EOS Utility

shadowsports — Tue, 19 Sep 2023 01:36:23 GMT

Greetings,

Hmm, I remember "Killer" now. Intel bought them 😃. WiFi 6E, latest AX standard, should be backwards compatible with the WiFi 5 AC standard the R5 uses.

I understand what you are doing and only transferring JPG's even if "L" shouldn't be too bad.

The first thing I would do is look at the driver's properties. You can do this in Device Manager or on the Adapter properties itself. Look for anything that might ensure backwards compatibility. WPA2 (example)

Something in here for example:

You can also try disabling IPv6 as a test. Total stab in the dark here.

You can also try updating the Wireless Driver. Intel® Killer™ Performance Suite

Re: R5 won't wirelessly connect to EOS Utility

FloridaDrafter — Tue, 19 Sep 2023 02:38:35 GMT

Rick, I posted basically the same thing you did and was late on the trigger, so I deleted it. I have the Killer AX and force it to AC, plus I've made other tweaks. My R5 connects perfectly, FWIW 🙂

Newton

Re: R5 won't wirelessly connect to EOS Utility

Waddizzle — Tue, 19 Sep 2023 03:36:31 GMT

Do you ever go into the camera menus and change communication mode from USB to wireless?

Re: R5 won't wirelessly connect to EOS Utility

shadowsports — Tue, 19 Sep 2023 04:20:55 GMT

Both Newton and Waddizzle brought up excellent points. 👍

Newton by all means you are welcome to jump in 🙂

Re: R5 won't wirelessly connect to EOS Utility

Gutierrez — Tue, 19 Sep 2023 20:19:07 GMT

We are able to connect the computer to the camera by Wi-Fi. That part of the process works without a hitch.

The EOS Utility software does not recognize the camera. When we click the "Pairing over Wi-Fi/Lan" button, the camera is not listed in the dialog box.

Re: R5 won't wirelessly connect to EOS Utility

Anonymous — Tue, 19 Sep 2023 21:06:03 GMT

Do you have the EOS Webcam Utility installed on your computer? Some have issues trying to use the EOS Utility with the webcam utility also installed.

If that is not the case, try deleting the Wi-Fi setup in your camera and start again with the Wi-Fi setup.

Re: R5 won't wirelessly connect to EOS Utility

Gutierrez — Tue, 19 Sep 2023 21:38:15 GMT

That was it. I uninstalled the EOS Webcam Utility and everything worked correctly.

Thanks!

Re: R5 won't wirelessly connect to EOS Utility

Anonymous — Tue, 19 Sep 2023 21:50:14 GMT

You're welcome.

Re: R5 won't wirelessly connect to EOS Utility

shadowsports — Tue, 19 Sep 2023 22:39:23 GMT

Bob,

Excellent. Waddizzle and I hit on this last week. Where both of us basically indicated the WebCam Utility might be the source of the wireless connectivity issues.

The utility allows wireless connections if you subscribe, but its services (if running) can interfere with wireless connectivity without a subscription. It appears unfortunately, even if the software is not in use.

In the other user's situation, he disabled the running services in (services.msc) and was able to successfully connect without uninstalling the WebCam software.

Re: R5 won't wirelessly connect to EOS Utility

Anonymous — Tue, 19 Sep 2023 22:59:39 GMT

Thanks Rick. I saw that and thought that it might apply here.

Re: R5 won't wirelessly connect to EOS Utility

sslukovenkov — Sat, 20 Jan 2024 22:39:22 GMT

I have similar issue with new R5. I had my frist R5 camera couple years ago and it worked with EOS Utility like a charm.

I think it is new firmware somehow affecting wireless features.

For example - I can connect R5 to my home wifi network. While connected R5 will not transfer images to my Mac, nor to my iPhone, nor to Image.Canon

Canon support was unhelpful offering the same steps I have done so many times, at the end they blamed my router, which I used for previous R5 wihout any issues. I love the camera specs for images and video, features wise, specially Wifi connectivity is really buggy.

Re: R5 won't wirelessly connect to EOS Utility

myersjdo — Fri, 02 May 2025 12:44:52 GMT

I have the same issue however do not have the webcam utility installed on my computer. Camera connects to home wifi no issues but EOS utility does not see the camera. Same thing when I use the camera's wifi node. Any other suggestions???

-- Jeff

Re: R5 won't wirelessly connect to EOS Utility

John_Q — Mon, 05 May 2025 20:59:57 GMT

Hello myersjdo,

I'm sorry to hear that you are having issues getting your wireless setup working. Let's start by resetting the wireless settings on the camera to factory defaults. In the purple antenna menu #2, select [Reset communications settings] and then [OK]. I have attached a copy of the instructions HERE that can walk you through the process of setting up the wireless connection to your computer from scratch for your reference. If you still are having an issue, can you reply with where exactly you are running into the problem and whether there are any messages or errors given.