topic Re: EOS R5 Mark II - evf white line in EOS DSLR & Mirrorless Cameras

EOS R5 Mark II - evf white line

kinghernandezc — Wed, 19 Feb 2025 13:06:59 GMT

Why there's a line in my EVF?

Canon R5mll EVF: bug or problem? I often get a white horizontal line in the bottom of the EVF. The fact is, this white line pops up randomly only in the EVF and only last for a millisecond.

VIDEO: https://youtube.com/shorts/kGMO8EbQcJA?si=WRE6V_d0S1_HanMC

This happens since then I purchased it last year thinking it’s a software thing. I tried changing settings like blackout free ecc. but nothing changed. What do you think it is, software or hardware issue?

#canon #r5markii #canonr5markii

Re: Canon R5 mark II evf white line

kinghernandezc — Thu, 16 Jan 2025 23:11:19 GMT

Has someone got the same issue?

Re: Canon R5 mark II evf white line

shadowsports — Thu, 16 Jan 2025 23:20:42 GMT

Greetings,

While we're waiting to hear from others, I think it might be a good idea to register your camera and contact Canon support. This might help you determine if the behavior is related to your device exclusively.

Re: Canon R5 mark II evf white line

timdagraca — Fri, 07 Feb 2025 21:41:53 GMT

I had this happen a few times so far today on a brand new R5 Mark II. Any solution you find?

Re: Canon R5 mark II evf white line

John_Q — Mon, 10 Feb 2025 23:18:26 GMT

Hello timdagraca,

That is an odd occurrence. Have you updated the firmware on the camera? I would suggest starting with that. The latest firmware can be updated HERE. If the issue persists, the camera may need to be evaluated a service center.

Re: Canon R5 mark II evf white line

timdagraca — Tue, 18 Feb 2025 17:08:24 GMT

Yes, the camera was bought refurbished from the Canon online store. Beyond that, the IBIS is a little jerky. Both on current firmware 1.0.2.

Re: EOS R5 Mark II - evf white line

szinski — Mon, 28 Apr 2025 17:37:21 GMT

Any update? I'm seeing the same behavior on my new R5 Mark II running firmware 1.0.3.

Re: EOS R5 Mark II - evf white line

timdagraca — Mon, 28 Apr 2025 18:02:33 GMT

No update from me either — except that it’s happening on a brand new r5 mark ii as well since I returned the return one. So I am not sure if it’s happening to all units (product defect they’re unaware of) OR because lots of people are experiencing this — if it’s a software issue.

Re: EOS R5 Mark II - evf white line

szinski — Mon, 28 Apr 2025 18:10:18 GMT

Thanks, mine is brand new too (only a few weeks old). I saw on another forum that Canon replaced his EVF under warranty which resolved the issue. But, another person sent his to Canon and Canon couldn't find any problems. At this point I'm leaning towards a software issue. I started a thread on Reddit to see if anyone else if having the same issue.

Re: EOS R5 Mark II - evf white line

Haiger2025 — Mon, 26 May 2025 10:07:40 GMT

I have the same situation. I went to the official after-sales service today. They said that the headquarters had already known and asked us to wait for the firmware update.

Re: EOS R5 Mark II - evf white line

Haiger2025 — Mon, 26 May 2025 10:10:53 GMT

According to personal findings, this situation is more likely to occur in scenes where light and dark change rapidly and when the battery is low.