topic Canon R5 Mark ii New Purchase from Canon - expected shutter count when brand new - mine is 1000? in EOS DSLR & Mirrorless Cameras

Canon R5 Mark ii New Purchase from Canon - expected shutter count when brand new - mine is 1000?

Endophoto — Fri, 18 Apr 2025 04:12:24 GMT

Subject: Concern Regarding Canon R5 Mark II – Sold as New

Dear [Seller's Name or Store Name],

I recently received the Canon R5 Mark II I purchased from canon was sold as brand new at full price. Upon unboxing, I noticed that the packaging was not as pristine as expected — the strap appeared slightly worn, and the overall presentation didn’t match what I typically see with factory-sealed Canon products.

Out of caution, I checked the shutter count and was surprised to find it already at 1,000 actuations, even though I’ve taken fewer than 100 photos since receiving it.

Should I be concerned that the camera may have been previously used or returned.Could this unit be an open-box, demo, or returned item? Not sure what to do here, as it is a first. I believe the camera is working ok, it is a little glitchy when working with the settings, but may be that the screen times out quickly not sure. Thanks for your advice.

Re: Canon R5 Mark ii New Purchase from Canon - expected shutter count when brand new - mine is 1000?

shadowsports — Fri, 18 Apr 2025 04:50:37 GMT

Greetings ,

Where did you purchase your new camera?

Please confirm you purchased it directly from Canon USA and not through a third-party website.

It sounds like you purchased from a third party seller or marketplace. Maybe Amazon, Walmart or other website?

Canon does not operate or control a store on Amazon.

Canon does not sell used gear unless you purchase refurbished. I suggest you check the box and make sure it has a US warranty card and that it matches the serial number on your device and box.

I think it's also important to let you know that only Canon Support can provide shutter count on mirrorless bodies.

Re: Canon R5 Mark ii New Purchase from Canon - expected shutter count when brand new - mine is 1000?

Peter — Fri, 18 Apr 2025 06:30:00 GMT

Perhaps you used ShutterCount from DIREStudio?

"The camera reports counters in 1000 increments"

1 exposure will show you 1000.