topic Re: EOS R5 becomes unresponsive in EOS DSLR & Mirrorless Cameras

EOS R5 becomes unresponsive

Irv — Thu, 23 Jan 2025 17:26:10 GMT

My Canon EOS R5 occasionally stops responding when I press the shutter. I am focusing on subjects that are not too close for the lens, there is plenty of battery power, plenty of memory remaining, and I recently updated the software. It just doesn't respond for a while, then it does. Once I had to turn the camera off for a few seconds then back on in order for it to work again. Is this an indication I need to send the camera in for repair?

Re: EOS R5 becomes unresponsive

March411 — Thu, 23 Jan 2025 19:09:16 GMT

Irv, you may want to give support a call and see if they have any information that could be helpful.

800-385-2155 or 800-652-2666

Re: EOS R5 becomes unresponsive

Irv — Wed, 19 Mar 2025 16:27:53 GMT

After the shutter failed a few more times, I took Marc's advice and called Canon. They recommended I send it in, which I did, following easy instructions they provided. Service was very quick. Six days including shipping both ways. They determined the upper cover button was sticking so they replaced the upper cover assembly.

Re: EOS R5 becomes unresponsive

March411 — Wed, 19 Mar 2025 16:47:47 GMT

Irv, glad it worked out! Six days, great turn-around.

From my perspective the Canon sales and support groups have always been a great resource and committed to total customer care.