topic Re: EOS R5 Mark II Freezing/Hanging in EOS DSLR & Mirrorless Cameras

EOS R5 Mark II Freezing/Hanging

Redsled — Thu, 17 Oct 2024 17:27:37 GMT

Anyone else having a freezing/hanging issue with their R5 Mk ii? Generally, it seems like it shows the last image taken in the view finder. Powering off does not clear it, requires the removal of the battery. Currently in Europe, headed back to the States tomorrow. Has consistently happened several times a day - up to almost two dozen today. Doesn’t seem to matter which of my batteries (using both LP-E6P and LP-E6NH batteries) or which memory card (a mixture, but generally Sony Tough cards) I’m using. Not panicking (yet), it is firmware 1.0.0; however, today was annoying - missed several shots due to the freezing. Mostly just curious if anyone else is having the same issues? Thanks - Kevin

Re: EOS R5 Mark ii Freezing/Hanging

deebatman316 — Sun, 22 Sep 2024 20:13:28 GMT

What lenses are you using please provide FULL NAMES of lenses and mount adapters this even includes 3rd Party models too.

Re: EOS R5 Mark ii Freezing/Hanging

Redsled — Sun, 22 Sep 2024 20:45:00 GMT

I hadn't even thought about the lenses... The only lens that this has happened with is a Canon RF 15-35 L f2.8. I am also using the Canon GPS GP-E2 on the hot shoe - with the Canon hotshoe adapter (because they, irritatingly did not include GPS inside the camera... RAWR)

Re: EOS R5 Mark ii Freezing/Hanging

deebatman316 — Sun, 22 Sep 2024 20:46:37 GMT

What happens if you use a different lens.

Re: EOS R5 Mark ii Freezing/Hanging

shadowsports — Sun, 22 Sep 2024 21:21:39 GMT

Greetings,

Keep the GPS off for a bit and continue testing. The lens has had new firmware. 1.0.7 in 2020 and 1.0.8 in 2022. One was for IS and the other focus breathing. Neither would pertain to your situation.

Camera:

Firmware 1.0.1 should be available next week if rumours hold true. I haven't heard anybody complaining of freezing, so right now the GPS, older batteries or storage are suspect. If it's freezing with the new E6P battery, then power is not an issue. I don't personally care for Sony cards but they work, so they are unlikely too. I'm leaning towards the GPS unit at the moment.

Re: EOS R5 Mark ii Freezing/Hanging

Waddizzle — Sun, 22 Sep 2024 21:21:10 GMT

In my experience, camera freezing issues often wind up being either bad or incorrect memory cards, or wireless communication issues. Seeing how you are using an external GPS, that would be the first accessory that I would remove and disable.for testing purposes.

Where are you when the camera tends to freezes? Indoors or outdoors? Is it a crowded location with lots of people carrying smart phones and such?

A GPS does not work well in many indoor environments because it loses its signal. The camera may stop taking photos until it reacquires a GPS signal. At least that was the behavior with the built-in GPS with my 6D and 6Dii DSLRs.

I stopped fighting it. I am usually on foot when I am taking photos, and in one general location. I realized that I could take one test shot to capture GPS coordinates of the general area, and copy the GPS data to other photos in post.

If you are not using wireless communications, then disable it. Don’t be satisfied with switching the camera to “Airplane Mode”.

Re: EOS R5 Mark ii Freezing/Hanging

shadowsports — Sun, 22 Sep 2024 21:32:03 GMT

Lots of great info here. I miss onboard GPS badly. I kept it turned on mode2 on my 6DmkII for years. Also indoors but it didn't work in the catacombs in France. 😂 Never ever caused me a problem. Life was good.

After re-reading I see now that it's happening with the old or new batteries so it's not a power. So we're down to GPS, storage and the RF15-35 lens. Keep us posted. We'll be interested to learn what you find after more testing.

Re: EOS R5 Mark ii Freezing/Hanging

apexprophoto — Sun, 29 Sep 2024 13:40:17 GMT

yes constantly, what a frustrating thing with an almost 5k dollar camera. Canon clearly did a piss poor job with their field test.

Re: EOS R5 Mark ii Freezing/Hanging

apexprophoto — Sun, 29 Sep 2024 13:42:10 GMT

it happens on all my lenses, RF, EF. it happens far too frequently for this to me a pro body, canon customer service is no help

Re: EOS R5 Mark ii Freezing/Hanging

vipul — Sun, 13 Oct 2024 03:56:31 GMT

Got my R5MII just last week, and since I started using it, its freezing now and then. MIssing shots in the field because of this issue.

Re: EOS R5 Mark ii Freezing/Hanging

RCinNJ — Thu, 17 Oct 2024 15:40:07 GMT

I am also seeing freezes. It has happened since I received the camera on release day. I was hoping the first firmware update would fix this, but it has not helped for me. The camera will become unresponsive with a black screen and viewfinder. I have to remove the battery to get it going again. Happened 3 times yesterday. Unfortunately, although it has happened to me many times, it has been random and I have not been able to figure out a way to make it happen. I've spoken with Canon support twice and both people have said they have not gotten reports of this. Call this in and get it on the record! I guess I will send mine in, but afraid they will say they can't reproduce what I am seeing and send it back unfixed.

Re: EOS R5 Mark II Freezing/Hanging

RCinNJ — Sun, 27 Oct 2024 11:04:00 GMT

I just got my camera back from Canon. They replaced the circuit board. I'll start testing it out tomorrow. I assume it is fixed and will only report back if the problem recurs.

No way for me to know if other's problems are also bad circuit boards, but best of luck!

Re: EOS R5 Mark II Freezing/Hanging

RCinNJ — Sun, 27 Oct 2024 16:43:15 GMT

Well that was quick. After getting it back last night, I took it out this morning and within minutes I had an Error 70 message. Never had that before. And that was followed by 3 more freezes like I had before sending it in. This blows my confidence in Canon repair after they wrote they found the problem, replaced the circuit board and tested it.

Re: EOS R5 Mark II Freezing/Hanging

Waddizzle — Sun, 27 Oct 2024 20:28:59 GMT

Please start a new thread about your issue. Thanks, in advance.

Re: EOS R5 Mark II Freezing/Hanging

CarolynL — Wed, 06 Nov 2024 16:08:44 GMT

I am having the same issues. It is happening on a daily basis, now. My camera blacked out twice and froze once today. And, taking out the battery is the only way to get the camera to work again. It is quite frustrating, and I have also missed some photos. We are not alone. Many people are experiencing this freezing/black out issue. I hope Canon fixes this with a firmware update soon.

Re: EOS R5 Mark II Freezing/Hanging

tobio — Sat, 23 Nov 2024 19:39:23 GMT

I have had my Canon since August and this fault has been present since the beginning.
The problem occurs with all my lenses. (RF 15-35, RF 70-200 and also with 100mm macro).
I have already tried a different memory card and for a while the problem was less frequent. Today I had this freeze again 5 times in a row. Only removing the battery helps.
I have firmware 1.0.1, unfortunately no improvement. Do not use any accessories such as GPS etc.
It is very annoying. I'm looking forward to updates that will hopefully solve the problem soon.
Thank you very much
- Tobias

[Removed 3rd party website]

Re: EOS R5 Mark II Freezing/Hanging

RCinNJ — Sat, 23 Nov 2024 20:38:26 GMT

I sent mine in and they replaced the main circuit board. It still happened and I sent it in a second time and the repair ticket says they replaced the same part again (yes, I was annoyed and spoke to a Canon representative). I've used it for a few days without problems. However, sometimes it wouldn't happen for several days and then happen several times a day, so I'm waiting for a while before saying it is fixed this time. In any case, there may be some bad circuit boards and it appears waiting for a firmware update to fix my problem would have been the wrong decision. Fingers crossed it is gone for good!

Re: EOS R5 Mark II Freezing/Hanging

LostOne — Fri, 29 Nov 2024 04:32:37 GMT

It has been less than 3 days with my new R5 Mark II and it is now constantly freezing/not turning off as well as the backlit LCD not turning fully off, also the constant barrage of Error 70 messages Specifically when shooting video for less than 10 seconds. It is freezing when saving the file I assume, also The camera came with the new firmware 1.0.1 pre-installed which supposedly addresses part of error 70 issue however it is constantly saying Err 70 regardless of what battery/memory card I use. I am also now getting USB-C signal dropouts preventing me from reflashing firmware or downgrading back to 1.0.0

I am using the 28-70 f/2 lens and ever since using that RF lens it is giving me issues where the Fstop reads f00 instead of f2. I wasn’t having issues before with my EF mount lens nor adapter.

I now assume it is either PCB or firmware related but after only 3 days of use this is absurd!

Re: EOS R5 Mark II Freezing/Hanging

jensenberlin — Sat, 30 Nov 2024 18:39:16 GMT

Hi, I have the same issue but only about 3x a day. The firmware is 1.0.1, my batteries are LP-E6P. Mostly use the RF 200-800.

I asked the German Canon Support and two Ambassadors: They haven't heard of this problem. I had the same issue before with a new R and a new R5. The R5 was send in two times. But I think that must be a firmware problem. So I wait before I will send in the camera.

Re: EOS R5 Mark II Freezing/Hanging

LostOne — Sun, 01 Dec 2024 02:57:55 GMT

Hello Jensen, does the issue mainly happen when you use the heavier lens or is it frequently happening with any lens? I haven't had this issue as frequently before until using the heavy beast of a lens 28-70 F/2.

I will revert to other lenses and test it out to see if it has to do with the RF mount.

Update: It appears to be the 28-70 F/2 L lens that is causing the issue with the RF mount on the R5 II body which causes the freezing. Another person mentioned earlier that their EF/RF adapter mount was giving them issues and it could be because of the weight of the lens against the RF mount. However when I try it with a EF 16-35 F2.8 I get no issues whatsoever and the problem ends up going away.