topic Re: Shutter Count in EOS DSLR & Mirrorless Cameras

Shutter Count

sros — Tue, 14 Jan 2025 00:30:09 GMT

Hi, Is there still no way to check dslr shutter count without sending camera in? Also I have the report from when this camera was sent in and it doesn't have a shutter count listed.

Re: Shutter Count

deebatman316 — Tue, 14 Jan 2025 01:35:42 GMT

There’s no way to determine that unless you send it into Canon.

Re: Shutter Count

Ron888 — Tue, 14 Jan 2025 02:52:43 GMT

I've had success reading shutter counts of the M3 and R10 by using a small program i found online. I cant remember what it was but the attached image might give enough clues to find it.
I had to pay US$5 for it. It was chinese software so i paid using paypal to give an extra layer of safety.

Re: Shutter Count

sros — Tue, 14 Jan 2025 03:20:52 GMT

this is a 5ds. do you know what program it was. shouldn't they have given me my shutter count with repair?

Re: Shutter Count

Ron888 — Tue, 14 Jan 2025 11:11:20 GMT

Just remembered.It wasnt a program but a website,the address shown in that picture.

So Canon did a repair of your camera? I dont know if they record the shutter count.It's worth asking

Re: Shutter Count

Stephen — Tue, 14 Jan 2025 13:38:58 GMT

Good morning!

Our factory service center will provide the shutter count upon request only. If we included it in every repair, there would be more questions than answers!

If they put it on the diagnostic computer, they likely have the shutter count recorded. You can call the number on the paperwork/email you received from our team with your Repair ID, and they can look it up for you. CPS may also be able to look into it.

Re: Shutter Count

sros — Tue, 14 Jan 2025 16:08:07 GMT

Do you know what number would be best to call. I believe the service center was in Virginia.

Re: Shutter Count

Danny — Tue, 14 Jan 2025 16:23:55 GMT

While our Virginia service center doesn't accept calls, you can set up your service online right HERE.

Hope this helps!

Re: Shutter Count

sros — Tue, 14 Jan 2025 16:25:17 GMT

So I'm trying to get my shutter count and they are telling me that info has been archived. It doesn't seem right that I never got my shutter count. I was under the impression I had always gotten that info in my paperwork. Now they are telling me they'd have to charge me to get that information?

Re: Shutter Count

normadel — Tue, 14 Jan 2025 23:35:29 GMT

How is knowing the shutter count going to affect your use of the camera? Just use it until the shutter fails, then worry about repairs.It could be tomorrow, or years.

Re: Shutter Count

sros — Tue, 14 Jan 2025 23:36:52 GMT

Have you tried selling a camera without the shutter count?

Re: Shutter Count

Waddizzle — Wed, 15 Jan 2025 02:53:33 GMT

Yes. I have had requests for a shutter count. I raise the price and explain the only way to get it is by Canon Service.

I don’t mind if they walk. I told them the truth. Besides, a shutter count discussion is a can of worms best left unopened. One question leads to another and another.

When was the count read? How do you know it’s correct? How much has it been used since you read the count. Etc.

Re: Shutter Count

normadel — Wed, 15 Jan 2025 18:30:10 GMT

Yes I have, quite successfully.