topic Re: R3: RAW J/H function (save as JPEG in-camera) disabled. Why? in EOS DSLR & Mirrorless Cameras

R3: RAW J/H function (save as JPEG in-camera) disabled. Why?

MaxWaugh — Fri, 10 Jan 2025 02:31:53 GMT

Hi everyone. Since I started shooting the R3 and R5, I have been selecting certain RAW images from a day’s shoot and saving them in-camera as a separate JPEG file. I do this in order to download smaller files and process the JPEGs quickly on iPad.

This was done by reviewing an image in the camera, hitting the Q button, and then selecting the RAW J/H option (has a down arrow next to it) from the left side menu that appears. This is the menu that also features Lock and other options. Once I selected RAW J/H, I’d select JPEG specifically in the next step, and then in the third step, select “Save” to create the new image.

Suddenly today, I can no longer perform this function on the #R3. The RAW J/H menu item is grayed out. I am not having this issue on the R5

When I called CPS, they informed me the R3 cannot save RAW to Jpeg in camera. Which is bogus, because I’ve been doing it for years… and why would the option even appear in the menu in that case?

I have tried shooting with different cards, to no avail. The same issue occurs with both CFExpress and SD. I can only think there’s some other setting that needs to be changed in order to access this function again, but I can’t think of what it is. Any ideas??

Re: R3: RAW J/H function (save as JPEG in-camera) disabled. Why?

kvbarkley — Fri, 10 Jan 2025 04:00:41 GMT

Are you in green square mode? try a creative zone mode.

Re: R3: RAW J/H function (save as JPEG in-camera) disabled. Why?

MaxWaugh — Fri, 10 Jan 2025 04:21:38 GMT

It’s been in Aperture all day. I only ever us Aperture, Shutter, or Manual.

Re: R3: RAW J/H function (save as JPEG in-camera) disabled. Why?

p4pictures — Fri, 10 Jan 2025 09:23:04 GMT

I have just tried this on an EOS R3. The RAW J/H (down arrow) is greyed out when the image is already a JPG or a HEIFF image. I tried with a RAW + JPG and the conversion works, with a RAW only then it works, but if there is only a JPG captured then it won't work.

I suggest you review the image that is not working, press INFO to check the image you re converting is a RAW or RAW + JPG/HEIF.

Re: R3: RAW J/H function (save as JPEG in-camera) disabled. Why?

MaxWaugh — Fri, 10 Jan 2025 14:14:59 GMT

Brian, thanks for looking into this.

The files I already shot are definitely RAW files. This morning I tried a RAW+JPEG per your suggestion, and the new image file has the same issue (the option is grayed out). I think switched back to RAW and tried again, with no luck.

Re: R3: RAW J/H function (save as JPEG in-camera) disabled. Why?

FloridaDrafter — Fri, 10 Jan 2025 18:00:37 GMT

Have you tried selecting the grayed out menu? By doing this, it will generally tell you what criteria hasn't been met.

Newton

Re: R3: RAW J/H function (save as JPEG in-camera) disabled. Why?

MaxWaugh — Fri, 10 Jan 2025 22:18:54 GMT

Newton, the camera doesn’t allow you to even move the cursor (aka, “highlight”) grayed-out menu items.

Re: R3: RAW J/H function (save as JPEG in-camera) disabled. Why?

FloridaDrafter — Fri, 10 Jan 2025 23:58:14 GMT

@MaxWaugh wrote:

Newton, the camera doesn’t allow you to even move the cursor (aka, “highlight”) grayed-out menu items.

Try it through the Playback 2 menu "RAW image processing" selection instead of Q during review. I just tried using the Q button while reviewing an image, and although it wasn't grayed out, a message fly-out said "RAW image processing disable", not disabled but disable, so that's not a typo 🙂 Anyway, the image converted through the Playback 2 menu.

To be clear, this isn't something I do in camera, but I know what you want to achieve.

Newton

Re: R3: RAW J/H function (save as JPEG in-camera) disabled. Why?

MaxWaugh — Sat, 11 Jan 2025 00:12:29 GMT

Newton, this did work. Thank you. I saw the option, but ignored it since it’s more cumbersome than being able to do it “on the fly” as I scroll through images. Nice to know there’s an option that still works!

But still frustrated as to why it no longer works while reviewing individual images. Part of me wondered if there’s anything related to the latest firmware update, or possible software conflicts with my memory cards (SanDisk… thinking of the current 5DII issues). It’s definitely puzzling.

Re: R3: RAW J/H function (save as JPEG in-camera) disabled. Why?

p4pictures — Sun, 12 Jan 2025 13:12:36 GMT

One last thought I had...

Are you recording RAW + JPG with the RAW on one card and the JPG on the other? If this is the case then if you playback from the JPG card, the quick method to convert is greyed out. But if you playback from the RAW card then the menu item is usable.

Re: R3: RAW J/H function (save as JPEG in-camera) disabled. Why?

MaxWaugh — Tue, 14 Jan 2025 13:42:30 GMT

Brian, I tried this yesterday, with no luck. Same grayed-out menu item.

I also was able to get my hands on a non-Sandisk card (in case the SanDisk issue somehow extended to this), but that made no difference either.

Re: R3: RAW J/H function (save as JPEG in-camera) disabled. Why?

MaxWaugh — Fri, 24 Jan 2025 02:04:42 GMT

Follow-up: Here’s a shot of the LCD from my client’s R3 today. Her camera performs this function just fine (notice: it’s not grayed out), while mine still does not. One difference between them? Firmware 1.7.1 on hers, 1.8.0 on mine. I’m more convinced than ever that it’s a firmware issue. And Canon certainly can’t still tell me “the R3 can’t do this.”

Re: R3: RAW J/H function (save as JPEG in-camera) disabled. Why?

p4pictures — Fri, 24 Jan 2025 16:37:26 GMT

I have just checked the firmware version on my EOS R3, it is 1.8.0 and the quick conversion from RAW > J/H works fine.