topic Re: Serial number(s) for old EOS D30 not accepted in EOS DSLR & Mirrorless Cameras

Serial number(s) for old EOS D30 not accepted

lrabreu — Sat, 26 Oct 2024 23:53:41 GMT

I am trying to download software and drivers for my old Canon EOS D30 camera from your website, but your website does not accept the value 0xxxxxx11 as a valid serial number. I even went to a resale shop and found an identical model/instance with the serial number 0xxxxxx41, but the website does not accept that value either. What's up? Your website does not allow me to download any software/drivers/etc unles I feed it what it considers to be a valid serial number.

[Masked serial numbers per Community Guidelines]

Re: Serial number(s) for old EOS D30 not accepted

deebatman316 — Thu, 24 Oct 2024 21:44:59 GMT

The EOS D30 was discontinued years ago. Canon no longer supports it either.

Re: Serial number(s) for old EOS D30 not accepted

lrabreu — Thu, 24 Oct 2024 22:00:13 GMT

Beg to differ. Canon Europe currently makes several applications available for the EOS D30, but I'll take it up with them.

Re: Serial number(s) for old EOS D30 not accepted

SamanthaW — Sat, 26 Oct 2024 23:52:09 GMT

For clarification, Canon USA no longer supports that camera. While our community members may have recommendations, we do not have support or downloads for that model on our website.

Hope this clarifies!

Re: Serial number(s) for old EOS D30 not accepted

Peter — Sun, 27 Oct 2024 10:31:28 GMT

Which software do you need?

Re: Serial number(s) for old EOS D30 not accepted

lrabreu — Sun, 27 Oct 2024 13:57:47 GMT

https://www.canon-europe.com/support/consumer/products/cameras/eos/eos-d30.html?type=software&os=macOS%2015%20(Sequoia)

Re: Serial number(s) for old EOS D30 not accepted

Peter — Sun, 27 Oct 2024 17:05:38 GMT

Didn't work with my D30 either. And you don't have any pictures online or on your hard drive from other Canon cameras you owned that you can get EXIF and the serial nr from?

Re: Serial number(s) for old EOS D30 not accepted

lrabreu — Sun, 27 Oct 2024 20:52:16 GMT

Yes, but nothing that will get me the software I want. However, isn't it a fact that what I'm running into here is a software glitch in Canon Europe? Their website fails to recognize EOS-D30 serial numbers that are prefectly valid. Isn't that a simple fix for them to implement? I mean, somewhere in their software/database there's a list of valid EOS-D30 serial numbers, and it's faulty/incomplete.

Re: Serial number(s) for old EOS D30 not accepted

lrabreu — Mon, 28 Oct 2024 13:17:09 GMT

My PCs can run either the Windows 11, the Apple Mac Sequoia, or the Linux Ubuntu operating systems. Linux Ubuntu comes with a built-in application called Shotwell that communicates with just about any DSLR camera (including the Canon EOS D30) and controls it through its USB port. I have proved it out on my camera: I am able to download and erase any images/photos I have created in my camera.