topic Re: Product Registration not working in EOS DSLR & Mirrorless Cameras

EOS Rebel T7 Product registration won't accept serial number

bhealy — Tue, 08 Oct 2024 13:16:22 GMT

I got an EOS Rebel T7 last year at Target. I tried to register it online but I keep getting this message:

"The serial number you have entered is invalid for one or more of the following reasons:

1) The serial number does not match the product you have selected (FCC ID which starts with “AZD” is often mistaken for serial number.)
2) The serial number entered indicates this product was not intended for sale in the United States and is ineligible for registration and support in the U.S.

Please verify your product model and serial number to ensure they were entered correctly."

The serial number is correct and the camera was purchased in the US. I'm not sure why I'm getting this message.

Re: Product Registration not working

shadowsports — Sun, 06 Oct 2024 13:48:15 GMT

Greetings ,

Did you buy a kit? One that includes body and a lens or lenses?. If so, you might need to choose this for registration and not just an individual piece of the kit.

Also confirm your purchase came with a US warranty card and that the serial number on the card matches the camera.

Re: Product Registration not working

Stephen — Sun, 06 Oct 2024 13:50:26 GMT

Hello!

The Rebel T7 is almost always sold as a kit with at least one lens, so when you register it, you have to tell the site it's a kit:

You'll then be given a screen to input the individual serial numbers from the bottom of the camera body and the lens:

I hope you find this helpful!