topic Re: Canon USA website wrong about R5 Mark II specs in EOS DSLR & Mirrorless Cameras

Canon USA website wrong about R5 Mark II specs

Imawino — Fri, 30 Aug 2024 17:49:17 GMT

Trying to contact Canon USA is difficult.

I just purchased the R5 Mark II and was looking for a screen protector. Seeing some inconsistent information on Amazon, I went to the Canon USA website and looked at the specs. The LCD information lists the screen size as:

3.0-inch (screen aspect ratio of 3:2)
2.95 in./7.5cm diagonal (2.44 in./6.2cm width, 1.65 in./4.2cm height)

which is the same as for the R6 Mark II. There seems to be a bit of confusion on the photography forum I use, so I pulled out my calipers and measured both. The correct measurement is:

3.2-inch (screen aspect ratio of 3:2)
3.15 in./8.01cm diagonal (2.63 in./6.67cm width, 1.75 in./4.44cm height)

which is the same as the original R5.

Can anyone here contact Canon? Admin?

Re: Canon USA website wrong about R5 Mark II specs

p4pictures — Fri, 30 Aug 2024 18:02:52 GMT

Looks like a copy and paste error. Canon sales company in Japan and Canon UK websites list the EOS R5 Mark II screen as a 3.2 inch screen with aspect ratio of 3:2. Canon UK website lists the EOS R5 original version as as 3.15 inch with 3:2 ratio, yet the Canon Camera Museum page for the EOS R5 shows 3.2 inch and 3:2 ratio.

I suggest you use the feedback function on the webpage and send you noted error to Canon USA.

Re: Canon USA website wrong about R5 Mark II specs

March411 — Fri, 30 Aug 2024 18:08:13 GMT

I've always been able to talk to a person easily using either of these numbers.

800-385-2155 or 800-652-2666

Re: Canon USA website wrong about R5 Mark II specs

Imawino — Fri, 30 Aug 2024 18:58:15 GMT

Where is the feedback function?

Re: Canon USA website wrong about R5 Mark II specs

Hazel_T — Sat, 31 Aug 2024 21:23:40 GMT

Hi Imawino,

Thank you for alerting us to this. I sent an alert to our website team about the measurement listed in the technical specifications on the product page. I checked the manual and it lists that the screen is a 3.2 inch screen. If you want to view the measurements in the manual they are on page 1211 of the manual in the Screen section.

If you need a copy of the current manual it is available HERE. Once you are on the web page click on the Manuals button and the one to reference is named EOS R5 Mark II Advanced User Guide.

Re: Canon USA website wrong about R5 Mark II specs

Imawino — Sat, 31 Aug 2024 21:48:56 GMT

Thank you very much, Hazel! Glad to know it will be fixed.