topic Re: EOS R5 Mark II - Adobe Lightroom errors in EOS DSLR & Mirrorless Cameras

EOS R5 Mark II - Adobe Lightroom errors

mdougc — Thu, 22 Aug 2024 12:58:52 GMT

In processing my photos in Adobe Lightroom Classic, some photos are rejected with the error message, "The file appears to be unsupported or damaged".

The Canon DPP app also rejects the photos, but the message only pops up for 2 seconds, so I can't exactly quote it.

What's happening?

Re: EOS R5 Mark II - Adobe Lightroom errors

March411 — Thu, 22 Aug 2024 13:23:08 GMT

Are you running Canon DPP latest release - dppw4.19.10

https://app.ssw.imaging-saas.canon/app/en/dpp.html

Re: EOS R5 Mark II - Adobe Lightroom errors

ebiggs1 — Thu, 22 Aug 2024 15:01:38 GMT

Agree my first guess is the R5 Mk II is new enough you need to have the latest software from Adobe and Canon DPP4. Adobe may be a little behind updating the raw file converter. If that's the problem they will soon I have no doubt.

Re: EOS R5 Mark II - Adobe Lightroom errors

mdougc — Thu, 22 Aug 2024 15:24:35 GMT

I checked before downloading photos. Every Canon and Adobe app is up to date.

Re: EOS R5 Mark II - Adobe Lightroom errors

mdougc — Thu, 22 Aug 2024 15:25:36 GMT

If so, Canon is also behind.

Re: EOS R5 Mark II - Adobe Lightroom errors

Stephen — Thu, 22 Aug 2024 15:34:56 GMT

Please check your EOS Utility & DPP again. The current versions very specifically mention support for the R5 Mark II

Re: EOS R5 Mark II - Adobe Lightroom errors

ebiggs1 — Thu, 22 Aug 2024 15:42:41 GMT

"If so, Canon is also behind."

Most, not all but most, new model Canon cameras have a updated raw file. They all will need the very latest updates to their software otherwise the raw converters can not do the conversion. Raw files are not directly viewable as they are made and saved. You probably got a d/l link included with your camera to get the latest software.

Re: EOS R5 Mark II - Adobe Lightroom errors

ebiggs1 — Thu, 22 Aug 2024 15:45:00 GMT

Adobe will inform you when there is an update to Lightroom.

Re: EOS R5 Mark II - Adobe Lightroom errors

March411 — Thu, 22 Aug 2024 16:42:46 GMT

Canon DPP prompted me my software was up to date when I checked help/check for updates. It displayed version dppw4.18.10 and stated the software was current.

The update function in the software has never really worked properly. If you don't have dpp 4.19.10 then download it and update manually, that's what I had to do to get the software current.

Here's the link again:

https://app.ssw.imaging-saas.canon/app/en/dpp.html

Re: EOS R5 Mark II - Adobe Lightroom errors

p4pictures — Thu, 22 Aug 2024 18:30:18 GMT

Check the version of DPP you have.The version that is needed to support EOS R5 Mark II is 4.19.10 or later.

I have seen a situation where an older version of DPP didn't find any updates eve though I knew this new v4.19.10 was available and I was using 4.18 at the time.

Re: EOS R5 Mark II - Adobe Lightroom errors

mdougc — Thu, 22 Aug 2024 19:28:59 GMT

You are right! I wish Canon would fix the bugs in that web site.

Anyway, the newer version did not help.

Re: EOS R5 Mark II - Adobe Lightroom errors

mdougc — Thu, 22 Aug 2024 19:38:28 GMT

You are right! The "Check for update" in the app did not find an update. I wish Canon would fix the bugs in that web site. This is one of several.

Anyway, the newer version did not help.

Re: EOS R5 Mark II - Adobe Lightroom errors

mdougc — Thu, 22 Aug 2024 19:41:13 GMT

Yes, I always launch Adobe apps through Creative Cloud, so I can check for updates.

Re: EOS R5 Mark II - Adobe Lightroom errors

mdougc — Thu, 22 Aug 2024 21:11:44 GMT

You are labeled "Moderator", so I am guessing that means you are somehow officially connected to Canon. Therefore I am posting my update to you.

I downloaded the photos again, but instead of using the EOS Utility, I plugged the memory card directly to the computer. The corrupted photos loaded to Lightroom with no corruption error messages.

This leaves me with several possibilities for faults:
1. the cable is bad - but I have had no problems at all with other cameras.
2. the camera firmware - the read/write/xmit may be bad.
3. the EOS Utility - handler bug

Can you suggest a next step? Note that there is another post on this site with someone else reporting a similar experience.