topic Re: Canon Support question in EOS DSLR & Mirrorless Cameras

Canon account says EOS R6 Mark II no longer supported

justadude — Tue, 16 Jul 2024 14:23:44 GMT

I can't seem to find an answer for this under My Account on Canon's website where I have all of my products registered. I was looking for phone support on any R6 Mk ll which I bought new in December from a Canon authorized dealer - and registered with Canon on the same day. However when I click on the link, it says "This product is no longer supported".

Correct me if I am wrong, but I thought camera gear was supported for the same period of time as the 1 year warranty. Maybe not?

Re: Canon Support question

shadowsports — Sat, 13 Jul 2024 16:46:35 GMT

Hi Gary,

All Canon products new or refurbished come with at least a 1-year warranty. Some even longer. Certain office printers are an example.

Give Canon a call. They'll be happy to help you. A representative will easily be able to confirm your registered product. The voice recognition system can be a little challenging 😂

1-800-652-2666

Re: Canon Support question

justadude — Sun, 14 Jul 2024 13:46:06 GMT

Thank you, Rick! I'm not sure if it was the Canon website, or my browser (Safari) but searching for the support telephone number kept circling me back through pages acknowledging all of my purchased products under My Account, then this specific one (saying it was still under warranty), then when I would click for "Support" I would get the "This product is no longer supported" message... which would then automatically switch over to page 1 of My Account again. Endless loop after three tries. Talk about challenging! LOL

I'll give them a call on Monday. Enjoy your weekend!

Re: Canon Support question

Stephen — Sun, 14 Jul 2024 13:51:21 GMT

That is really weird. You will find contact information at https://canon.us/contact

Once you're there, scroll down, and about 3/4 toward the bottom, you'll see this button:

tap that, and a window will pop up with all of the numbers and times. 😊

Re: Canon Support question

justadude — Sun, 14 Jul 2024 14:10:38 GMT

I've seen that before, but for the past two days I'd get redirected before getting to that point. I was able to follow your link just now, and thought "Ok, that's very weird". So I went back into My Account, tried to look at my registered products... but I was re-directed to this just now... which I think explains my problems over the last few days.

Re: Canon Support question

Stephen — Sun, 14 Jul 2024 14:12:34 GMT

Yep. I just got the same thing. They didn't tell me they were doing maintenance today. 🤦🏻‍