topic Cannot Register Refurbished EOS Rebel T7 bought from Canon - says "Serial number already registered" in EOS DSLR & Mirrorless Cameras

Cannot Register Refurbished EOS Rebel T7 bought from Canon - says "Serial number already registered"

kirstenneus — Wed, 08 May 2024 18:19:51 GMT

Hi there,

I bought a Refurbished EOS Rebel T7 from Canon in April of 2022. I'm having issues with the camera now and I cannot access any support options without registering my camera. I have my original order details and receipt, but when I try to register the camera it says "Serial number already registered."

I never registered my camera and have no registered products associated with my Canon.com account. I cannot find any ways to contact Canon support about this issue without registering my camera first, which seems to be impossible.

Any help would be greatly appreciated.

Re: Cannot Register Refurbished EOS Rebel T7 bought from Canon - says "Serial number already re

Tintype_18 — Wed, 08 May 2024 20:07:26 GMT

Someone else registered the serial number. I'm confident that someone from Canon will respond.

Re: Cannot Register Refurbished EOS Rebel T7 bought from Canon - says "Serial number already re

shadowsports — Thu, 09 May 2024 02:18:30 GMT

Greetings,

Your registration / serial number issue can be resolved by contacting Canon Support.

1-800-652-2666

As long as you purchased the camera from an authorized Canon Dealer, have proof of purchase, and did not purchase grey market, support can help you. Give them a call. Be patient with the voice recognition system. Sometimes it's tricky to navigate. 😊