topic Dropped Canon EOS R50 in EOS DSLR & Mirrorless Cameras

Dropped Canon EOS R50

Kindaloff — Sun, 17 Mar 2024 20:20:45 GMT

Hello today i dropped my eos r50 and i tought that it is all okay but the menu button is stuck in clicked position and i cannot do anything. I have warranty but if i send it to them they will make me pay for the fix because i dropped it but if i open it and fix it myself the warranty will drop. Any ideas?

Re: Dropped Canon EOS R50

p4pictures — Sun, 17 Mar 2024 23:13:30 GMT

Unfortunately a drop that causes damage is not covered under warranty. That's what accidental damage insurance is for. If you don't have accidental damage insurance then you will have to pay for the repair.

As you described, if you open the camera then the warranty is cancelled because Canon does not offer warranty on repairs made by non-authorised servicing.

Re: Dropped Canon EOS R50

shadowsports — Mon, 18 Mar 2024 01:40:00 GMT

Greetings,

Really sorry to hear about your misfortune. These mistakes can be gut wrenching.

Its happened now and you need to get the camera repaired. Start here:

MyCanon

While your camera is being repaired, please purchase one of these:

Peak Designs Wrist Strap

Or my favorite. Black Rapids

Next time, next camera..... >>> CarePak. because you know "stuff" happens.

Canon CarePAK Plus Service Plans

Seriously though. My hand goes through a strap before it comes out of my bag. Hope things work out and again, we're all sorry it happened. ☹️

Re: Dropped Canon EOS R50

Kindaloff — Mon, 18 Mar 2024 05:51:22 GMT

Thanks for the answer and the suggestion! I have one of those, the problem tough was that I was using a gimbal at the time and i did not have it equipped.