topic Re: Wifi issue between R7 and Google Pixels in EOS DSLR & Mirrorless Cameras

Wifi issue between R7 and Google Pixels

Nico95 — Mon, 25 Dec 2023 19:02:55 GMT

Hello,

Since the last update, I can't use the Canon connect app with my Google Pixel 6. Bluetooth connection is OK but I can't use wifi features.

I tried to reset connection, I tried a brand new Pixel 8 and I have the same issue.

I tried with an old Xiaomi and it works.

I think that Google and their uncompromising security policy has broken the Canon wifi connexion.

If I try to connect manually, my phone says "password mismatch".

I'm sure I'm not the only one 😞

Canon, could you please make something for us please ?

Thank you!

Re: Wifi issue between R7 and Google Pixels

Waddizzle — Mon, 25 Dec 2023 19:12:20 GMT

It is not clear which device was updated, the camera or the phone. I will assume the phone.

I suggest that you delete any Wi-Fi camera connection definitions you might have in the phone, as well as resetting your camera Wi-Fi connection back to factory defaults.

And then try to establish a new Wi-Fi connection. If your Pixel works like an iPhone, then you will want to first establish a Bluetooth connection, which can automate the Wi-Fi connection process.

Re: Wifi issue between R7 and Google Pixels

shadowsports — Mon, 25 Dec 2023 19:26:03 GMT

Greetings,

Have a look at this post.

https://community.usa.canon.com/t5/EOS-DSLR-Mirrorless-Cameras/Canon-R6m2-and-Pixel-7-Pro-won-t-wifi-connect/m-p/435291#M104533

In it I demonstrate a Wi-Fi only connection using my Pixel6.

I have pixel 8 now. Working perfectly as well.

Re: Wifi issue between R7 and Google Pixels

Nico95 — Mon, 25 Dec 2023 21:46:36 GMT

Thank you for your replies.

Yes since the update of my phone.

Everything was reinitialised and it does not work.

The Bluetooth connection works very well but it leads to a wifi connexion fail.

I can't follow the last steps of your protocol because I can't connect to the wifi access point of the camera.

Can I know what is the software version of your pixel 8 please?

I have android 14 with December 14 security update on both.

Re: Wifi issue between R7 and Google Pixels

Nico95 — Mon, 25 Dec 2023 21:51:00 GMT

I just tried to connect both the pixel 6 and the R7 to my home network and the application works 👍.

It's not a solution for when I'm not home but it helps.

Re: Wifi issue between R7 and Google Pixels

shadowsports — Mon, 25 Dec 2023 22:56:05 GMT

Greetings ,

Sounds like you're getting closer. It's possible to reset the network settings on your camera which will return the Wi-Fi settings to default. I don't use any special nickname, just the default which is the cameras model and a subset of its MAC address. It's also possible to forget saved camera profiles in the Canon Connect app. Click on the three lines in the upper right hand corner, then checking and deleting camera profiles from the menu. If you have a saved connection profile for your camera, go ahead and delete it. It will be automatically recreated when you go through the pairing process. It sounds like you're very close if you're able to pair with your home network as the intermediary (Access Point). After enabling Wi-Fi on your camera, open settings on your phone, select network and internet, then internet. You'll see the Camera's Wi-Fi broadcast. Tap it, as soon as you do this, a bubble will appear at the top of your phone screen prompting you to open the Canon Connect App. This is where you'll complete the connection (between the camera and mobile device). I suspect your phone is connecting or associating with your home Wi-Fi instead of the camera's broadcast (first).

I'm running Android 14 and the same December security patch as you. 🙂 Reset your network settings on the camera. Forget the camera profile on the Canon connect app and then go through the re-pairing process.

Re: Wifi issue between R7 and Google Pixels

Waddizzle — Mon, 25 Dec 2023 23:11:50 GMT

1 - Establish Bluetooth connection between camera and smart device running Canon Connect.

2 - Ask Canon Connect to download files from camera, and you will be prompted if you wish to use Wi-Fi because it is faster than Bluetooth.

3 - Click “OK” on phone. Click “OK” on campers. Done.

That is all that I ever need to do use the hotspot in the camera to connect to a smart device.

Re: Wifi issue between R7 and Google Pixels

a_str8 — Wed, 27 Dec 2023 19:38:50 GMT

I am having this same issue with my R7 and Pixel 6 Pro. They used to connect, but it hasn't worked in the past week. I'm not sure when the problem started as its been a while since I tried to use the WiFi connection.

- I have reset communications on the R7, deleted the profile in the app, deleted the saved Bluetooth connection in my phone settings

- When setting up a new connection, the phone connects to the R7 with Bluetooth, but the WiFi connection still fails when trying to import images (or anything else requiring WiFi)

- I reset/cleared everything again and tried connecting to WiFi with the camera hotspot. In the phone WiFi settings, I could find the network and enter the password, but the connection immediately fails

- I also reset my R6 network settings during this process. The R6 connects to the Pixel 6 Pro with no problem, so the problem just affects the R7

- My Samsung tablet connects to the R7 with no problem

Re: Wifi issue between R7 and Google Pixels

Nico95 — Thu, 28 Dec 2023 08:43:36 GMT

Thank you for your message 😁

I think they didn't believe me.

shadowsports : I reset everything I can and I accept the bubble but even if I try to connect manually to the default R7 network, it fails.

I don't understand why it works with your pixel. I tried two different pixels before posting this message.

Re: Wifi issue between R7 and Google Pixels

Waddizzle — Thu, 28 Dec 2023 12:21:21 GMT

@Nico95 wrote:
Thank you for your message 😁
I think they didn't believe me.
shadowsports : I reset everything I can and I accept the bubble but even if I try to connect manually to the default R7 network, it fails.
I don't understand why it works with your pixel. I tried two different pixels before posting this message.

“ The Bluetooth connection works very well but it leads to a wifi connexion fail. “

We need more details regarding what you are seeing. If you can connect to your home network, then it should be safe to assume that the Wi-Fi in your camera is working.

Telling us that it fails does not tell us what is happening. Are you seeing error messages on the phone or the camera? Does it simply time out?

I believe you said it was working until a recent Pixel update. Have you tried to contact Google about this issue? What do they have to say about it?

This is a social media forum. This forum is not Canon Sales, Service, or Support.

Re: Wifi issue between R7 and Google Pixels

comp615 — Sun, 31 Dec 2023 19:47:42 GMT

I'm also experiencing this with a Canon r8. I'm on the pixel 7 with December security update and it no longer works where it did before. I tried with the November update and all fine.

Bluetooth connection is still fine, the issue occurs whenever you try to import images (or anything that triggers the "swap" to WiFi). The phone will attempt to make the direct connection to the camera, but will give a generic sytem-level connection failed message (then the canon app will also say failed to connect).

Given the relatively low help I've seen provided on this forum besides linking to the manual, I think we'll need to find another way to escalate this issue and it will likely involve filing a bug on the Android support system too so that Canon and Google can fix this. I'll browse around more, but wanted to say thanks for posting since all the VIP support I've seen here has been pretty gaslighty. Need to find a way to reach someone actually technical at Canon

Re: Wifi issue between R7 and Google Pixels

Nico95 — Wed, 03 Jan 2024 08:13:06 GMT

Thank you!

Yes I was thinking that I could reach a Canon support engineer here but no.

I contact the Canon support and you may do it too to make it a more important problem for them.

I'm pretty sure Canon was using a WiFi security issue to connect and Google fixed it. So I try Canon support first.

I'll let you know.

Waddizzle: as comp615, this is a generic WiFi error and we don't have any information on what is going wrong. I'm not paid to debug this issue so I'm going to let the Canon support do that.

Re: Wifi issue between R7 and Google Pixels

nibbo — Tue, 09 Jan 2024 20:36:06 GMT

Hi,

Just bought the R7 and going mad while trying to connect to my Pixel 7 via wifi (as above). Got my son to connect to his iphone no problems.After 1.5 hours of head scratching we've come to the conclusion there is a recent Android bug. After some redditing we came across this solution.

If I manually configure the R7 to host a WiFi network without a password then I can connect no problem. Select

connect via WiFi
switch network
Camera Access Point Mode
Manual connection
OK
Auto
Encryption setting - None
Auto

Phone and camera should then be able to WiFi connect. Problem is when you disconnect the app doesn't remember any of this connection so attempts to connect again with AES enabled so you have to go through this process each time.

So...that's how to get round it until the Android bug is fixed

Re: Wifi issue between R7 and Google Pixels

nibbo — Tue, 09 Jan 2024 20:43:40 GMT

See my post on the previous page on how to fix it. I reckon (well my son reckons) its a recent Android security bug. You need to remove using a password when the camera sets up its wifi network. (If you switch your camera off it creates a new network and you start again. Bums!)

Re: Wifi issue between R7 and Google Pixels

Nico95 — Tue, 09 Jan 2024 21:03:39 GMT

Thank you for this tip. It can be helpful if you have no other choice but I want to keep my WiFi private.

I don't think it's an android bug. If it was a bug, the January update would have fixed it.

Re: Wifi issue between R7 and Google Pixels

nibbo — Tue, 09 Jan 2024 21:39:45 GMT

I've only just hit this which was the whole purpose of buying the R7. This is typical as I bought the camera WiFi pack for the 7D some years ago and I never got it to work. You did say it started after the December Android update in Dec? I've updated the firmware in the R7 too to no avail Would be nice to know the exact problem.

Re: Wifi issue between R7 and Google Pixels

ajweinert71 — Thu, 25 Jan 2024 08:27:36 GMT

Just wanted to add my two cents worth to this post. I have exactly the same issue with the R7 and Pixel 7 Pro. I have tried everything to get the WIFI connection working with no success (apart from the temporary fix with AES disabled). I have tried the connection with two Samsung devices with Android 13 and one Samsung device with Android 14 and each time the WIFI connects straight away, so the problem does seem to be isolated to the Pixel devices and not Android itself.

Re: Wifi issue between R7 and Google Pixels

Doktordok — Sat, 27 Jan 2024 09:46:15 GMT

Same problem here. Everything used to work fine.

No changes to R7 whatsoever. Pixel 6a will only connect on Bluetooth but won't establish WiFi connection any more.

Have reset camera settings and uninstalled and reinstalled app. Still broken. Definitely seems like a phone update has broken the protocol between the phone and camera.

Total pain as this is the only way I use to get photos off my camera.

Error messages below for completeness

Same problem is in other forums. Needs a change in the app to handle increased security on pixel phones.

"Perform the necessary operations on the camera to stop using the camera's Wi-Fi function as well."

"Could not connect to Wi-Fi. Please wait a little while and try again."

Re: Wifi issue between R7 and Google Pixels

shadowsports — Sat, 27 Jan 2024 15:30:01 GMT

I really feel for all those who have reported an issue. Its escapes me how I am not having any issues connecting to Bluetooth only, Wi-Fi only or both with a Pixel 6 or 8. I've done nothing special or disabled anything. Works for me 100% of the time and I can't explain why.

Re: Wifi issue between R7 and Google Pixels

Nico95 — Sat, 27 Jan 2024 17:46:00 GMT

Did you try with a Canon R6/R7 or with a R5 ?