topic Re: R6 Mark II HDMI Limitations - Simultaneously display on monitor and LCD screen in EOS DSLR & Mirrorless Cameras

R6 Mark II HDMI Limitations - Simultaneously display on monitor and LCD screen

Watkins — Fri, 12 Jan 2024 17:37:09 GMT

First post, new here. Curious, but does Canon read these comments?

I just purchased an R6 Mark II and I was shocked that the camera's display was disabled when external HDMI was connected! My camera shop was also baffled by this. My vision isn't what it used to be and I was excited about the ability to use a larger external display for monitoring while also having the built in screen's touch focus and info.

If it's possible, I would really appreciate the ability to connect an HDMI monitor while maintaining the ability to record to the camera and use the camera's display in both photo and video modes.

Re: R6 Mark II HDMI Limitations - Simultaneously display on monitor and LCD screen

Waddizzle — Fri, 12 Jan 2024 17:38:10 GMT

I use an iPad running CanonComnect. Note, my device is Wi-Fi only. This means it will not drop the wireless connection like a device with phone service could.

Re: R6 Mark II HDMI Limitations - Simultaneously display on monitor and LCD screen

Watkins — Fri, 12 Jan 2024 17:44:43 GMT

Thank you for the suggestion. I've tried that app and a couple of others via USB C. While there are some positive aspects to that solution, there are also a number of limitations/compromises. I'll create new threads for some of my specific concerns. Anyway, the fact that HDMI disables the camera's display should be addressed, in my opinion.

Re: R6 Mark II HDMI Limitations - Simultaneously display on monitor and LCD screen

Waddizzle — Fri, 12 Jan 2024 18:51:15 GMT

The behavior is not a bug.

Are you trying to capture stills or video? I am capturing mostly stills.

Re: R6 Mark II HDMI Limitations - Simultaneously display on monitor and LCD screen

Waddizzle — Fri, 12 Jan 2024 18:54:55 GMT

The camera has “Clean HDMI” output in video modes that must first be enabled.

Re: R6 Mark II HDMI Limitations - Simultaneously display on monitor and LCD screen

kvbarkley — Fri, 12 Jan 2024 19:48:43 GMT

"First post, new here. Curious, but does Canon read these comments?"

The moderators of course read the comments, but there is no guarantee that Canon's Engineers or Marketing do. For that send feedback. At the bottom of the Canon USA website, you can find a feedback link:

Re: R6 Mark II HDMI Limitations - Simultaneously display on monitor and LCD screen

Watkins — Sat, 13 Jan 2024 23:59:08 GMT

While I didn’t suggest it was a bug, it certainly isn’t a feature. I’m primarily still photography at the moment, but I plan to use the camera for video as well.

Re: R6 Mark II HDMI Limitations - Simultaneously display on monitor and LCD screen

Watkins — Sun, 14 Jan 2024 00:02:12 GMT

That would actually be fantastic if the camera’s display didn’t turn off.

Re: R6 Mark II HDMI Limitations - Simultaneously display on monitor and LCD screen

aquagen — Tue, 27 Feb 2024 10:04:48 GMT

Is it still an issue? Also looking for solution to connect external monitor (and keep display alive).

Re: R6 Mark II HDMI Limitations - Simultaneously display on monitor and LCD screen

luka3rd — Thu, 29 Feb 2024 12:27:08 GMT

It is. No newer firmware than 1.30 is released.

My two biggest gripes are HDMI limitations and crippled FEL options, both of which are a simple fix... Another would be stills review options (histogram not following detail preview)...

Re: R6 Mark II HDMI Limitations - Simultaneously display on monitor and LCD screen

Waddizzle — Fri, 01 Mar 2024 00:39:59 GMT

The display turns off because the camera lacks as second set of video electronics to generate a second video signal.

[EDIT] When you connect an HDMI cable to the camera the video signal going to the rear screen gets re-routed to the HDMI port! [/EDIT]

Again. This behavior is not a bug. There is no firmware update that can add circuitry to the camera.

Re: R6 Mark II HDMI Limitations - Simultaneously display on monitor and LCD screen

luka3rd — Thu, 29 Feb 2024 19:35:12 GMT

Thanks for the logical answer!

What about electronic level display over HDMI? As well as live histogram during recording and other things...

There must be something more to give to users to mitigate the otherwise seriously miserable HDMI functionality.

Re: R6 Mark II HDMI Limitations - Simultaneously display on monitor and LCD screen

kvbarkley — Thu, 29 Feb 2024 22:12:30 GMT

Those could be changed. Send Canon feedback from the Canon USA home page:

Re: R6 Mark II HDMI Limitations - Simultaneously display on monitor and LCD screen

luka3rd — Fri, 01 Mar 2024 07:26:34 GMT

I'll give it a try... So far, every clear request ended with "call to customer service" where nobody can't do anything...

Thanks again.

Re: R6 Mark II HDMI Limitations - Simultaneously display on monitor and LCD screen

luka3rd — Fri, 01 Mar 2024 08:11:51 GMT

I did it... And it's frustrating to get this image when done... Canon insists on FAKE customer service, like all of us need "support" in using cameras. No, all we need are better cameras 😉

We'll see. I have very low expectations, so hopefully I'll be surprised!

Re: R6 Mark II HDMI Limitations - Simultaneously display on monitor and LCD screen

luka3rd — Sun, 03 Mar 2024 18:28:29 GMT

PS I guess what you've written here is not true after all.

This screenshot of the owner manual of R6II clearly says that camera will generate two video signals, in your words, otherwise it's probably only parallel output... My 10 year old Nikon could do this...

So, where did you find that info? How credible is it?

I still suspect it's only up to Canon's will, as well as they've put ridiculous micro hdmi crippling the camera intentionally... Very bad "customer care"!

Re: R6 Mark II HDMI Limitations - Simultaneously display on monitor and LCD screen

Stephen — Sun, 03 Mar 2024 18:59:51 GMT

Several members of the Community have suggested possible answers based on their personal observations. If none of them are what you'd consider helpful, perhaps you should reach out to support to find an acceptable answer.

Our support team is available Monday through Saturday at 1-800-OK-CANON (800-652-2666).

Re: R6 Mark II HDMI Limitations - Simultaneously display on monitor and LCD screen

Waddizzle — Sun, 03 Mar 2024 19:13:18 GMT

Thanks, for the screenshot.

It will display on the camera and HDMI output during movie playback. If you want “Clean HDMI”” output, then the camera screen turns off. Have a nice day.

Re: R6 Mark II HDMI Limitations - Simultaneously display on monitor and LCD screen

Stephen — Sun, 03 Mar 2024 19:10:56 GMT

This is the best option for 99.99% of users:
https://www.usa.canon.com/mobile-apps/camera-connect

Re: R6 Mark II HDMI Limitations - Simultaneously display on monitor and LCD screen

luka3rd — Mon, 04 Mar 2024 08:31:20 GMT

Yes. And it needs to be changed.

It's limiting and camera is disfunctional, which seems to be Canon's motiv.

Thanks, you too.