topic Re: EOS R10 firmware update won't install in EOS DSLR & Mirrorless Cameras

EOS R10 firmware update won't install

lbstahr — Mon, 01 Jan 2024 18:47:35 GMT

Firmware update 1.4 fails to install on my R10. It stops at Step 3/4 with the not-so-helpful message "Failed to transfer the firmware." Any suggestions?

Re: EOS R10 firmware update won't install

rs-eos — Mon, 01 Jan 2024 19:41:41 GMT

How did you attempt to install the firmware? By placing the firmware file onto an SD card and inserting that into the camera? Or, by connecting the camera to a computer?

Did you follow the instructions exactly? (e.g. placing the firmware file at the correct location on the SD card).

If using a computer, please provide what specific computer and its operating system that you're using.

Re: EOS R10 firmware update won't install

lbstahr — Tue, 02 Jan 2024 01:34:48 GMT

Hi Ricky, thank you for replying. I'm using the Canon app on my iPhone 13 (iOS 17.2.1).

Re: EOS R10 firmware update won't install

Tronhard — Tue, 02 Jan 2024 02:20:32 GMT

Hi and welcome to the forum:

This may seem a bit 'old school' but it recommended as the most reliable way to do firmware upgrades, especially give that Canon software and Apple have a chequered history together.

If you have a computer, download the file as indicated in the instructions - there are some for Apple systems. If you have an SD card reader, either attached or able to connect via cable, then expand and download the .FIR file to your card. Transfer the card to the camera and go to the wrench menu, and on the correct page (not sure off hand) you will find the option to upgrade the firmware. Make sure the battery is well charged before attempting this!

That should do the trick.

Re: EOS R10 firmware update won't install

lbstahr — Tue, 09 Jan 2024 21:41:17 GMT

Thank you for your response. I've not been using my laptop to upgrade since it doesn't have a port for an SD card. I guess I need to get an SD card reader--are these specific to the Kingston 64kb card I'm using or is there just a generic SD card reader? (Sorry, I'm a neophyte!)

Re: EOS R10 firmware update won't install

lbstahr — Tue, 09 Jan 2024 21:47:28 GMT

Oops, Kingston 64GB, not kb (SDR2/64GB)

Re: EOS R10 firmware update won't install

FloridaDrafter — Wed, 10 Jan 2024 02:59:38 GMT

@lbstahr wrote:
I guess I need to get an SD card reader--are these specific to the Kingston 64kb card I'm using or is there just a generic SD card reader?

Any brand SD card reader will work, but I would recommend one from a reputable manufacturer like Kingston, SanDisk, Lexar, Anker, etc. A company that has been around for a while. Also make sure that the one you get has the correct USB connection for your computer, like USB type A or C. You don't have to get the most expensive, but you definitely don't want to go cheap. It could mean data loss or damage to your card.

Newton

Re: EOS R10 firmware update won't install

lbstahr — Thu, 11 Jan 2024 00:27:11 GMT

Thank you for the suggestions. I talked to the folks at B&H, where I bought my camera, and they gave me 3 good recommendations. I'll try to follow Trevor's directions once I get the card reader.

Re: EOS R10 firmware update won't install

anthonyr — Sun, 28 Jan 2024 04:48:47 GMT

Hi. I’m having the same issue. Im doing the update from my phone and it goes to around 70% and gives an error. Tried everything but no luck. Did you get it resolved? TIA

Re: EOS R10 firmware update won't install

John_Q — Tue, 30 Jan 2024 23:30:09 GMT

Hello anthonyr,

I'm sorry to hear that you're having an issue getting your firmware updated. I would suggest downloading the file on a computer and copying it directly to your memory card using a card reader in a case like this. When you download the firmware file, it includes a folder with PDF instructions with screenshots and all that can walk you through the firmware update process. You want to make sure that you copy the .FIR file directly to the root of the memory card or the camera will not see it.

Re: EOS R10 firmware update won't install

lbstahr — Wed, 21 Feb 2024 23:40:08 GMT

I got a card reader from B&H (one they said would be appropriate) but I still can't upgrade from 1.3 to 1.4. Here's the error message:

Re: EOS R10 firmware update won't install

FloridaDrafter — Thu, 22 Feb 2024 07:52:57 GMT

@lbstahr wrote:
I got a card reader from B&H (one they said would be appropriate) but I still can't upgrade from 1.3 to 1.4. Here's the error message:

Sorry you are having this issue. There must something else going on or some simple step you are overlooking because this should be a very simple process... Extract the R1014000.FIR file from its container, put that file in the root of your SD card (just drag it to the card, not in a folder on the card), go to the FIRMWARE menu of the R10 and start. The only other things I can think of is you have the wrong FIR file (for wrong camera), I've seen this happen when helping others, or if you have an older version along with your new one on the same card, if so delete it. If any of this doesn't work, you may need to contact Canon Support.

Newton

Re: EOS R10 firmware update won't install

lbstahr — Sat, 24 Feb 2024 00:32:51 GMT

Thank you so much for your help. I took the camera to the Canon repair center in Burbank today and found out that you should reformat your card (in the camera) before doing the firmware update. Having data on the card will stop the firmware update in its tracks. Mystery solved and camera is working again. Yay!