topic Re: Canon DSLR camera. Lines in photos. in EOS DSLR & Mirrorless Cameras

Canon DSLR camera. Lines in photos.

SwayShay — Wed, 14 Feb 2024 15:31:35 GMT

In some photos there isn't a line and others there is with dots.

What am I doing wrong? This is my first time owning a nice professional camera and I'm still learning and I'll appreciate any tips.

There doesn't seem to be anything inside my camara such as dust or hair so that's why I'm so confused.

What's the best setting for outside in bright areas such as the beach. Thanks.

Re: Canon DSLR camera. Lines in photos.

Danny — Wed, 14 Feb 2024 15:33:59 GMT

Thanks for joining the conversation, SwayShay!

So that the Community can help you better, we need to know exactly which Canon camera and lens models you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: Canon DSLR camera. Lines in photos.

justadude — Wed, 14 Feb 2024 15:39:45 GMT

Are you getting the same thing when you try a different lens?

Re: Canon DSLR camera. Lines in photos.

Peter — Wed, 14 Feb 2024 17:09:22 GMT

It looks like dust and hair on the sensor.

Re: Canon DSLR camera. Lines in photos.

kvbarkley — Wed, 14 Feb 2024 17:27:30 GMT

Use the sensor cleaning option to look at the sensor. If it is truly new, send it back for cleaning.