topic EOS R6 Mark II won't update firmware in EOS DSLR & Mirrorless Cameras

EOS R6 Mark II won't update firmware

lazya — Tue, 16 Jan 2024 19:07:37 GMT

My camera will not update the firmware 1.30. It just restates the camera without updating

Re: EOS R6 Mark II won't update firmware

rs-eos — Tue, 16 Jan 2024 19:25:19 GMT

How are you updating the firmware? With an SD card? Or via software on a computer?

Re: EOS R6 Mark II won't update firmware

lazya — Tue, 16 Jan 2024 19:28:46 GMT

SD card

Re: EOS R6 Mark II won't update firmware

Tronhard — Tue, 16 Jan 2024 19:39:23 GMT

Is the file on your SD card using an .FIR extension?

Re: EOS R6 Mark II won't update firmware

lazya — Tue, 16 Jan 2024 19:50:26 GMT

I've updated my other cameras without incident, this new R6ii will not update.

Re: EOS R6 Mark II won't update firmware

rs-eos — Tue, 16 Jan 2024 19:53:42 GMT

What mode do you have the camera in? And when does the camera restart? At the point of powering it on, or are you able to navigate to the Firmware update menu, and select OK?

Re: EOS R6 Mark II won't update firmware

lazya — Tue, 16 Jan 2024 20:10:49 GMT

P mode. It will go to the screen asking me if I want to update the camera to 1.3.0. It then hesitates and then will restart.

Re: EOS R6 Mark II won't update firmware

lazya — Tue, 16 Jan 2024 20:16:54 GMT

I've tried 3 different cards. I think I will wait a week when I have more time to troubleshoot this.

Thank you for your time Ricky

Re: EOS R6 Mark II won't update firmware

Terry_R6mk2 — Tue, 16 Jan 2024 20:24:13 GMT

This is from the Canon site, I updated mine yesterday.

Copy the firmware to the card
1. Initialize/format the card with the camera. As this will erase the contents of your memory card, backing up your images/videos to your computer before performing this step is recommended.
*Please see the cameras's instruction manual for information on how to inialize/format the card

2. Insert the card into the card reader and copy the downloaded firmware file to card's root directory
*The firmware file is contained within the Firmware download from our support website and has a *.fir file extension

Update the firmware
1. Remove the card from the card reader and insert into the camera
2. Turn the camera's power on and set the shooting mode to <P> mode
3. Press the <Menu> button to display the menu
4. Select <Firmware Ver.X.X.X> from the <Setup> tab on the menu and press the <SET> button

Hope it helps

Re: EOS R6 Mark II won't update firmware

lazya — Tue, 16 Jan 2024 20:27:42 GMT

Yep, did all that, still no go, but thank you for your reply.

Re: EOS R6 Mark II won't update firmware

rs-eos — Tue, 16 Jan 2024 20:40:29 GMT

For SD cards, be sure to be using full-sized ones from reputable brands. Micro-sized cards that require an adapter can lead to all kinds of issues.

Re: EOS R6 Mark II won't update firmware

lazya — Tue, 16 Jan 2024 20:42:38 GMT

I'm using SanDisk extreme pro 300MBS

Re: EOS R6 Mark II won't update firmware

Terry_R6mk2 — Tue, 16 Jan 2024 21:28:00 GMT

Just remember that after you download the zip folder from the site, you have to right click or double click on the zip folder and open it.....then copy just the "fir" file (as seen below) to the clean SD card...then you proceed with the rest of installation.

Remove one card and insert the card with the file only, if it didn't recognize it, insert it in the other slot.

Hope it helps

Re: EOS R6 Mark II won't update firmware

Tronhard — Tue, 16 Jan 2024 21:31:53 GMT

That was my initial thought, however given her statement: "I've updated my other cameras without incident, this new R6ii will not update." I would hazard that she is aware of this.

Re: EOS R6 Mark II won't update firmware

Waddizzle — Tue, 16 Jan 2024 22:52:22 GMT

Which Canon site did you use to download the file? I think you might need to download from the “country of origin” for the camera body.

For example, I do not think you can install firmware from Canon USA if the camera was marketed to be sold in a different market. Do you think you could have a “grey market” camera body?

Re: EOS R6 Mark II won't update firmware

lazya — Tue, 16 Jan 2024 22:59:46 GMT

Nope

Re: EOS R6 Mark II won't update firmware

Tronhard — Tue, 16 Jan 2024 23:04:25 GMT

FWIW. Personally, I have updated firmware from several regions on my gear with no issues.

Re: EOS R6 Mark II won't update firmware

Waddizzle — Tue, 16 Jan 2024 23:58:46 GMT

We have also had past forum members unable to update a grey market body. Once they figured out the country and downloaded, the update worked.
Cameras may have more firmware memory now. Cameras from some countries have a limited set of languages.

Re: EOS R6 Mark II won't update firmware

Waddizzle — Wed, 17 Jan 2024 00:02:28 GMT

A grey market body from the wrong country could cause the issue.

Are you able to download DPP4 from Canon USA? Doing so requires a serial number.

Re: EOS R6 Mark II won't update firmware

FloridaDrafter — Wed, 17 Jan 2024 00:35:22 GMT

@lazya wrote:
P mode. It will go to the screen asking me if I want to update the camera to 1.3.0. It then hesitates and then will restart.

While it's hesitating, do you have a grayed out "OK" selection option to the right of Cancel? If so, tap OK (even though it's gray).

Newton