topic Re: Canon EOS R8 WiFi connection with Android issue in EOS DSLR & Mirrorless Cameras

Canon EOS R8 WiFi connection with Android issue

Ak_7 — Sun, 14 Jan 2024 13:14:09 GMT

Hello,

I have seen another contribution regarding this but it doesn't answer the real query.

Issue: after following all the steps to connect android phone to (eos R8) the Bluetooth connection is established but WiFi isnt. Upon trying to connect to the access point of the camera on the phone it says password incorrect.

Have tried all the possible ways (including spending time with a photographer as well as the shop where I bought it).

Have used 6 phones in total for this purpose (2 Google pixels, 2 Samsungs, 1 one plus and another Chinese company). Did all the resets possible.

Have two other camera (d and m series) .. both connect to the three phones I have at home. The first try within secs.

Side note: Have managed to connect the phone and camera over a shared WiFi but that doesn't help as many times I need to use my camera as a remote outdoors where theres no shared WiFi. Also to transfer pics from camera to phone so I can do basic posting on Instagram or edits.

All this affects my work flow. Pls let me know if I should return the camera? Eos R8 seemed too good to be true anyway.. 😞

I don't think I can afford a more expensive camera. Though this could be my switch to a full frame.

Thanks.

Re: Canon EOS R8 WiFi connection with Android issue

shadowsports — Sun, 14 Jan 2024 19:31:21 GMT

Greetings,

Someone else posted recently about this same issue. R8, Canon Connect and Android. I have not been able to reproduce the wi-fi connectivity issues with my body's or phones. 6D2, R5 C, Pixel 6 & 8 and Canon Connect (both wi-fi and bluetooth work for me. 100% of the time.

The other poster claimed he turned off the password requirement on his camera, making it an open network. This allowed him to connect. I don't see why this wouldn't work, its just not something I've had to do.

Re: Canon EOS R8 WiFi connection with Android issue

Ak_7 — Sun, 14 Jan 2024 23:00:51 GMT

Well I don't even know how would I go about recreating the problem on my other two devices. They never gave me a problem too. Instant connection.

Anyway, I don't really understand how to disable the password requirement of the camera? Can you pls guide me?

Thanks.

Re: Canon EOS R8 WiFi connection with Android issue

bencarey — Sun, 21 Jan 2024 09:06:49 GMT

I have this exact issue. Canon R8 and Google Pixel 6 using Canon Connect app. Sees the camera using Bluetooth, tries to connect to WiFi, fails. The error message is in the screenshot below. I've tried resetting my connection settings on the camera, deleting and redownloading the app, to no avail. I've resorted to hard-wiring the connection using USB, but even this can be intermittent at times. Quite frustrating.

On a related note, the app mentioned I have new camera firmware. Given the access issues with WiFi and the app, I am not able to transfer the firmware across. WiFi doesn't work as stated above, and it hangs when connected via usb. I was hoping this firmware update would help this issue, but I can't even update the firmware because of the issue itself. I'll keep preserving with the usb for firmware, or try on the laptop, but I wish I didn't have to.

Re: Canon EOS R8 WiFi connection with Android issue

Ak_7 — Tue, 30 Jan 2024 15:10:04 GMT

Update guys, so I returned the camera and ordered another. Everything through the studio. The new camera has the same issue but there's a catch. We tried with 7 phones on total.. 5 android and 2 iPhones. The camera connected to both iPhones immediately and to none of the androids. So I guess the issue is with the android connectivity.

I hope someone has a solution. It'd be a shame that such a great camera has such an obvious defect.

Re: Canon EOS R8 WiFi connection with Android issue

Stephen — Tue, 30 Jan 2024 15:13:21 GMT

Have you contacted phone support so they can walk you through the process? They're at 1-800-OK-CANON (800-652-2666), Monday through Saturday.

Re: Canon EOS R8 WiFi connection with Android issue

stevet1 — Tue, 30 Jan 2024 20:44:47 GMT

Ak_7,

I use the Camera Connect app on my Android phone, but I use the Camera Connect and Control app on my Android tablet.

The Canon R8 is listed as one of their supported cameras.

You might try that.

Steve Thomas

Re: Canon EOS R8 WiFi connection with Android issue

bencarey — Tue, 30 Jan 2024 21:48:00 GMT

Thans for this, however the camera connect app on Android is the app that is not allowing a WiFi connection. For those of us without Android tablets this is the only option. The app works on my ipad but if course with the R8 listed as supported in the Android app, it should work. All of my photos are linked to Google photos via my Android device, and the convenience of just using the phone rather than lugging an ipad around is the reason I'm trying to solve this issue. From my end, it's strange that it worked for a few months, and now it doesn't. It makes me think that there may have been some Android update that broke the connection between the Canon app and the camera. Having updated the camera firmware with no solution found, I am assuming canon has not been able to resolve this issue, but it would seem either an app update or firmware update should be the solution.

Re: Canon EOS R8 WiFi connection with Android issue

stevet1 — Wed, 31 Jan 2024 01:20:45 GMT

Benchley,

I was talking about two different apps. One is made by Canon, and the other is not.

I was just reading through the FAQs of the Camera Connect and Control app and it said that the settings are not transferable between Android and IOS. You have two purchase it twice - once for each operating system.

Steve Thomas

Re: Canon EOS R8 WiFi connection with Android issue

bencarey — Wed, 31 Jan 2024 01:49:07 GMT

Oh right. Didn't realise it was a third party app. I'll give it a go, but in the list of devices it doesn't have the R8 listed, only the R, R5, R6 and RP. But if you're having success I'll try that.

Thanks.

Re: Canon EOS R8 WiFi connection with Android issue

shadowsports — Wed, 31 Jan 2024 02:39:43 GMT

While I have not been able to reproduce the issue with my cameras or Android devices, there has to be something in common that is not obviously apparent. I don't have my 6D2 or Pixel 6 any longer. I am only using my R5 C and Pixel8 today. Still, Wi-Fi connection to the phone works 100% of the time with the Canon Connect App. I'd take Stephen's advice and contact support.

Re: Canon EOS R8 WiFi connection with Android issue

stevet1 — Wed, 31 Jan 2024 05:32:31 GMT

Benchley,

I just looked at the FAQs for the Camera Connect and Control app and the R8 is listed as one of the cameras that is supported.

I, myself, am using it on a T8i. When I bought it, it was $9.00. I think the price has gone up now to $22.00.

Steve Thomas

Re: Canon EOS R8 WiFi connection with Android issue

SashaB — Sat, 03 Feb 2024 15:45:22 GMT

Started having the same problem. Probably, after Android update on Google Pixel 7.

Looks like it is not resolved yet? Do not wish to pay for a side app for something that should be included.

Re: Canon EOS R8 WiFi connection with Android issue

Kristoff — Sun, 04 Feb 2024 20:30:57 GMT

Try contacting our phone support so they can walk you through the process. They're at 1-800-OK-CANON (800-652-2666), Monday through Saturday.

Re: Canon EOS R8 WiFi connection with Android issue

j2323 — Wed, 07 Feb 2024 00:32:10 GMT

I posted this in another thread, but it worked for me. Have to make the camera the access point with no encryption, I stumbled across it in another thread somewhere.

I was having this issue on my R8, wouldn't connect to Pixel 6 on Android 14. I remember there was a security update for android a ways back that broke a lot of bluetooth connectivity with some devices, basically the OS locked out certain bluetooth functions that would have allowed it to joint the network but don't quote me on it.

Anyways, got it to work by going to the Wifi Connections menu page (purple), and then Advanced Connection > Connect to smartphone > Add a device to connect to > next > Camera access point mode > Manual Connection.

You have to manually connect to the Camera's SSID from the phone, don't use bluetooth at all for any of this or it won't work.

I created a custom SSID on the camera and set it to no encryption. On the phone I joined that network I just created and then opened Camera Connect and it worked.

This happened before once with my G7XII but Google eventually pushed out a patch that fixed that issue, looks like it's happening all over again. It's the camera firmware prioritizing bluetooth connection, presumably in the hope of simplifying the user experience, however the function calls are interpreted as a security threat by Google so it's locked out in the OS.

Connecting to the camera again after that is a matter of going into the advanced connection menu again and selecting your device that's now listed there and then joining the network with the camera's SSID and then opening Camera Connect on the phone.

Re: Canon EOS R8 WiFi connection with Android issue

bencarey — Wed, 07 Feb 2024 01:14:57 GMT

Perfect! Thank you - this works great. I assumed there couldn't have been something wrong with WiFi and the camera as this is a similar method used to connect to the third party app mentioned above. I guess the Bluetooth connection that then moves into WiFi is the unstable part of this process. Connecting manually like this has sorted it. Just gotta remember to join the Camera's network and then we're good.

Thanks so much, fixed now!

Re: Canon EOS R8 WiFi connection with Android issue

Nodes — Sat, 24 May 2025 17:55:45 GMT

So, it's May 2025 and I have the same issue on my R8.

I have a Pixel 9 Pro on Android 15, Camera Connect app v3.4.0.4.8 and an R8 on v1.4.0

The WiFi connectivity issue still exists. I can and do connect via Bluetooth and GPS tagging works fine but I cannot connect to WiFi so none of the related features work.

I just tried to connect my daughter's iPhone 15 and it worked first time. So as already established in this thread, it's an Android issue.

I'd really like a Canon representative to address what they're doing about this issue.

Thanks