topic Re: Camera won’t take a picture in EOS DSLR & Mirrorless Cameras

EOS Rebel T7 won’t take a picture

Speedy1963 — Mon, 25 Dec 2023 16:48:30 GMT

I have a EOS Rebel T7 camera. Setting is Auto, AF setting on the side, trying to take a wildlife picture not action.
when I turn the camera on to take a picture I get a message in the viewfinder “err” or I get communication error on the screen. I have take out battery, cleaned contacts nothing works. Suggestions? Camera is only about 4 months old

Re: Camera won’t take a picture

deebatman316 — Sat, 23 Dec 2023 21:57:13 GMT

What error message are you getting. Does it say lens communication error? If so what lens are you using please provide the FULL NAME of the lens(es) in question.

Re: Camera won’t take a picture

Speedy1963 — Sat, 23 Dec 2023 22:04:19 GMT

I have tried both lenses that came with the camera and same outcome: EFS 18-55mm and EF 75-300mm.
The have gotten:green ERR seen through viewfinder or I get busy or error prevented shooting turn camera on and off (which does not fix it) or communication error with lens.

Re: Camera won’t take a picture

deebatman316 — Sat, 23 Dec 2023 22:09:26 GMT

Do you have another lens to try on the camera it doesn't have to be the same focal length. Also what specific error code are you getting there are multiple error codes the camera could throw. We need the full name of the lenses in question. Canon has released multiple EF-S 18-55mm lenses and multiple EF 75-300mm lenses.

Re: Camera won’t take a picture

Waddizzle — Sat, 23 Dec 2023 22:13:00 GMT

Contact Canon Support. If the camera is only four months old, then it should still be under warranty, both camera and lenses.

BTW, what happens if you turn on the camera without a lens attached? Do you still see error messages and warnings?

What is the storage capacity of your memory card and what brand is it? Only use 32GB, or smaller.

Are you using a full size SD memory card, or a micro-SD card that requires the plastic adapter? Always low level format you memory card using the camera prior to first use.

Re: Camera won’t take a picture

Speedy1963 — Sat, 23 Dec 2023 22:24:14 GMT

Memory card is 16gb and it’s full size,

with lens removed and if I try to take a pic I get “busy”

Re: Camera won’t take a picture

Speedy1963 — Sat, 23 Dec 2023 22:25:41 GMT

I tried my Sigma lens and same issue.
Err code 50

Re: Camera won’t take a picture

deebatman316 — Sat, 23 Dec 2023 22:29:53 GMT

Error code 50 means: A malfunction related to the electric control has been detected. Will the camera take a picture without a card in the camera.

Re: Camera won’t take a picture

Speedy1963 — Sat, 23 Dec 2023 22:31:25 GMT

With card removed same thing happens

Re: Camera won’t take a picture

deebatman316 — Sat, 23 Dec 2023 22:32:44 GMT

The camera should still be under warranty. The camera needs to be sent to Canon for repairs.

Re: Camera won’t take a picture

Waddizzle — Sun, 24 Dec 2023 14:29:27 GMT

If you get errors as soon as you turn it on, remove the memory card. Do not have any cables or anything else connected to the camera. Switch the top dial to the Green[A+] mode and turn it on.

Where did you buy your 16GB memory card. What brand and model is it? I recommend SanDisk or Lexar brands. Do not buy memory cards on Amazon or eBay.

Only buy memory cards from a factory authorized Canon dealer like B&H. Only buy the full size memory cards. You must format them inside the camera prior to first use.