topic Re: camera 750D EOS all of the sudden STOPPED RECOGNIZING USB in EOS DSLR & Mirrorless Cameras

camera 750D EOS all of the sudden STOPPED RECOGNIZING USB

Kevindox68 — Tue, 19 Dec 2023 10:37:57 GMT

I’ve had this camera for like 5 years and it’s been working wonderfully and it always recognized the usb port. but ALL OF THE SUDDEN! IT STOPPED RECOGNIZING EVERY USB CABLE I TRIED!

i literally bought new ones thinking its the usb problem but NO its not.

and I even tried it on 3 different computers it still won’t recognize I don’t understand ??

Re: camera 750D EOS all of the sudden STOPPED RECOGNIZING USB

rs-eos — Tue, 19 Dec 2023 13:25:01 GMT

What specific computer and operating systems are you using?

Re: camera 750D EOS all of the sudden STOPPED RECOGNIZING USB

Kevindox68 — Tue, 19 Dec 2023 13:27:23 GMT

i tried it on my pc which is windows and i tried it on my macbook, i tried it on other computers its not recognizing i don’t understand it was working couple months ago. this is so frustrating

Re: camera 750D EOS all of the sudden STOPPED RECOGNIZING USB

kvbarkley — Tue, 19 Dec 2023 14:14:48 GMT

Is WiFi on? WiFi has to be off for the USB to work.

Re: camera 750D EOS all of the sudden STOPPED RECOGNIZING USB

Kevindox68 — Tue, 19 Dec 2023 14:15:35 GMT

yup it’s off i checked the settings

Re: camera 750D EOS all of the sudden STOPPED RECOGNIZING USB

Stephen — Tue, 19 Dec 2023 14:26:56 GMT

Hey there!

I haven't been in support for a while, but I used to be a Rebel tech.

One of the more strange things I used to see from time to time is what seemed like USB power surges. It appeared that when some computers restarted they sent a surge through their USB ports that could damage the USB port of our cameras. I'm not sure if it's the way some computers do their initial Power On Self Test (POST), or what.

All that to say: It could be the USB port. You might need to send it in to be evaluated. If you're in the USA, head over to https://canon.us/account to get started.

Re: camera 750D EOS all of the sudden STOPPED RECOGNIZING USB

Kevindox68 — Tue, 19 Dec 2023 22:43:29 GMT

aww man i think you’re right, ugh guess i have to make a trip down to tel aviv 😫

Re: camera 750D EOS all of the sudden STOPPED RECOGNIZING USB

Kevindox68 — Tue, 19 Dec 2023 22:46:18 GMT

wait i dont even think we have a canon store here… ig any tech store would work right?

Re: camera 750D EOS all of the sudden STOPPED RECOGNIZING USB

Nemo — Wed, 20 Dec 2023 22:01:23 GMT

If no computer recognizes the camera, and you have tried other cables I assume, likely the USB board in the camera may have gone bad. That's something Canon repair would need to address. If you had said "Windows 11", I would say that might be the culprit. I had Win 10 on my 5-year-old Dell XPS 15 2-in1 and after I updated to Windows 11, no tether programs would work properly except Canon EOS Utilities.