topic Re: EOS R6 Mark II No connection with EOS Utility in EOS DSLR & Mirrorless Cameras

EOS R6 Mark II No connection with EOS Utility

Cantica — Thu, 07 Dec 2023 13:44:32 GMT

Can somebody help me with a connection problem. My Canon R6 Mark ii doesn't communicate with Utility. I only get this message on my computer. The interface cable is connected to the camera and the computer and I want the program to just start so I can choose the files.
Everything worked yesterday, but today it doesn't and I dont understand why?

Re: EOS R6 Mark II No connection with EOS Utility

jrhoffman75 — Thu, 07 Dec 2023 13:51:41 GMT

If you are going to connect via cable I suggest you just use the EOS3 app directly.

You can find it in the EOS Utility folder in the Applications folders.

Re: EOS R6 Mark II No connection with EOS Utility

Cantica — Thu, 07 Dec 2023 13:59:42 GMT

I'm not quite sure I understand. I have been able to just put the cable in the camera and the Utility program starts directly. What EOS3 app is it? Something else than this icon? 👇🏼

Re: EOS R6 Mark II No connection with EOS Utility

jrhoffman75 — Thu, 07 Dec 2023 14:23:46 GMT

In the Applications folder find Canon Utilities and then EOS Utility and then EU3.

Select the EU3 icon to execute EOSU3 directly:

Re: EOS R6 Mark II No connection with EOS Utility

p4pictures — Fri, 08 Dec 2023 10:43:15 GMT

If something worked yesterday but not today then check to see what is different to yesterday from today.

Did you update the camera firmware? Sometimes new firmware needs an update to EOS Utility too
Have you changed the "Choose USB connection app" setting on setup menu 5? It should be photo import/remote control
Did you change the USB cable or the port it is plugged in to on your computer?
Have you installed a Windows update?

Go over these and see if you can get back to the working setting of yesterday