topic Re: EOS R6 Mark II "Not Supported" Message from Canon Camera Connect in EOS DSLR & Mirrorless Cameras

EOS R6 Mark II "Not Supported" Message from Canon Camera Connect

johnson2 — Tue, 27 Dec 2022 13:50:57 GMT

Just bought a EOS R6 Mark II. Trying to setup Camera Connect via Bluetooth. The app finds the camera OK, but when I try to pair it, I get "Camera not supported". Is that true?

Re: EOS R6 Mark II "Not Supported" Message from Canon Camera Connect

Danny — Wed, 28 Dec 2022 14:06:19 GMT

Hi, johnson2!

So that the Community can help you better, we need to know exactly which operating system is running on your mobile device (i.e. Android or iOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: EOS R6 Mark II "Not Supported" Message from Canon Camera Connect

jrhoffman75 — Wed, 28 Dec 2022 16:42:14 GMT

Are you using the latest version of the app?

Re: EOS R6 Mark II "Not Supported" Message from Canon Camera Connect

shadowsports — Wed, 28 Dec 2022 16:47:19 GMT

Greetings,

v3.x of the CC App supports the R6 MKII

What's new

Added support for new Canon cameras (EOS R6 Mark II)
Renewed design
Improved coordination with various services
Improved camera connection settings

Re: EOS R6 Mark II "Not Supported" Message from Canon Camera Connect

johnson2 — Mon, 02 Jan 2023 23:42:03 GMT

Ah, there is the problem. I don' t have V3.x of Camera Connect. My phone is old, android v8.0.0. The play store gives me an old version of Camera Connect. I tried a newer phone and the play store gave me V3.x. Now it works as advertised. Thanks for the help!

Re: EOS R6 Mark II "Not Supported" Message from Canon Camera Connect

Charliepic — Thu, 07 Dec 2023 05:32:51 GMT

Hello,

What is the minimum version of android to use v3.x of the CC App that supports the R6 MKII?

My phone is a Note 8 and android version 9. I don't see V3 on the android playstore? The version available to me is 2.9.20.18.

Is there a V3 playstore phone list available?

Thank you for the support.