topic Re: R7 + RF-S 10-18: lens incompatible message in EOS DSLR & Mirrorless Cameras

R7 + RF-S 10-18: lens incompatible message

bshackcreative — Mon, 04 Dec 2023 23:53:41 GMT

Attached the new RF-S 10-18 on my R7 and a message pops up saying the lens is incompatible with my R7 and to upgrade my R7 Firmware. My R7 is on firmware 1.3.1. Wait out a new Firmware version for the R7? Lens seems to work but I’d rather know for sure it works fully with my R7.

Re: R7 + RF-S 10-18: lens incompatible message

deebatman316 — Tue, 05 Dec 2023 00:05:00 GMT

ALL RF & RF-S lenses are compatible with the EOS R7. It's odd that an incompatibility message is appearing. It is possible that the camera may need a firmware update for the lens to work correctly or vice versa.

Re: R7 + RF-S 10-18: lens incompatible message

jrhoffman75 — Tue, 05 Dec 2023 00:18:17 GMT

Re: R7 + RF-S 10-18: lens incompatible message

shadowsports — Tue, 05 Dec 2023 17:01:54 GMT

Greetings,

John and Demetrius are both correct, If the 10-18 is giving this message, the R7 will likely need a FW update to correct. v1.3.1 was released 5/31. The sooner you let support know, the sooner you should see a v1.4.0 with the addition.😃 This is not common and support usually resolves quickly. The lens should work fine until then.

We are expecting new firmware for several models on or about 12/14. Please report this as soon as possible.

Re: R7 + RF-S 10-18: lens incompatible message

p4pictures — Tue, 05 Dec 2023 15:25:20 GMT

Check the announcements panel in the right side of this forum.

Today Canon have announced 1.4.0 firmware and the first entry is that it adds support for the RF-S 10-18mm lens.

EOS R7 - Version 1.4.0

Re: R7 + RF-S 10-18: lens incompatible message

shadowsports — Tue, 05 Dec 2023 17:03:31 GMT

Looks like Canon was already aware the addition was needed.