topic Any one successfully purchased refurb R7 lens kit? in EOS DSLR & Mirrorless Cameras

Any one successfully purchased refurb R7 lens kit?

KernelDelta — Tue, 28 Nov 2023 18:21:47 GMT

I've tried 5 times these days trying to order a refurbed R7 with Rakuten plugin enabled. Every time after a few hours the order is created, it is cancelled. Are they overselling? Or the 15% cashback from Rakuten causes this?

Anyways, I just want to see if anyone successfully ordered one? Please share your experiences. Just so anyone asks, I live in US mainland, I paid through Paypal, my mailing address and billing address are the same, I do have a valid email and US phone number.

Re: Any one successfully purchased refurb R7 lens kit?

KernelDelta — Tue, 28 Nov 2023 18:54:56 GMT

Also, don't tell me how to contact the "sales team". I have done so several times. They are unhelpful and takes tens of minutes to wait. All they are able to tell me the reason of cancellation is "automatic verification", which is basically no reason.

I just want to recover my order.

Re: Any one successfully purchased refurb R7 lens kit?

Stephen — Tue, 28 Nov 2023 19:06:28 GMT

I'm not in sales, I don't have any insight into this situation, however, if many orders have failed for "automatic verification," and you're using PayPal, have you considered speaking with PayPal to ensure everything is up-to-date on their end?

Re: Any one successfully purchased refurb R7 lens kit?

KernelDelta — Tue, 28 Nov 2023 19:13:14 GMT

Oh actually I mistakened, I used both Paypal and Apple pay. The reason for both cancellation is unchanged, and in all cases the $130x amout(s) have been posted in my bank account transactions(pending). So I think this is not related to my payment method. 🙂

Re: Any one successfully purchased refurb R7 lens kit?

KernelDelta — Tue, 28 Nov 2023 19:32:14 GMT

Do you know who can REALLY address on this issue? May I have their number please? Thank you.

Re: Any one successfully purchased refurb R7 lens kit?

Stephen — Tue, 28 Nov 2023 19:36:27 GMT

The phone sales team are the only people with access to view your order. Usually, what they would do is try to re-process your order with you on the phone; however, since you want to get the extra Rakuten discount, they may not be able to do that. You'll need to call and see what they can do. They're at 800-385-2155 Monday through Saturday from 9am to 9pm, ET.

Re: Any one successfully purchased refurb R7 lens kit?

KernelDelta — Tue, 28 Nov 2023 19:38:46 GMT

Haha, thanks. They said they can't do anything for me in this situation and I have to order again, which most likely will be cancelled again since nothing really changes.

Re: Any one successfully purchased refurb R7 lens kit?

shadowsports — Tue, 28 Nov 2023 22:44:58 GMT

Just buy it here:

Shop Canon Refurbished EOS R7 RF-S18-150mm F3.5-6.3 IS STM Lens Kit |

Re: Any one successfully purchased refurb R7 lens kit?

KernelDelta — Wed, 29 Nov 2023 00:04:38 GMT

Please read my description, thank you.

Re: Any one successfully purchased refurb R7 lens kit?

Danfaz — Wed, 29 Nov 2023 00:55:53 GMT

Perhaps the Rakuten plug-in is messing the order up.

Re: Any one successfully purchased refurb R7 lens kit?

shadowsports — Wed, 29 Nov 2023 03:14:03 GMT

@Danfaz wrote:
Perhaps the Rakuten plug-in is messing the order up.

Precisely Sir 👍

I didn't think it needed to be said.

Re: Any one successfully purchased refurb R7 lens kit?

KernelDelta — Wed, 29 Nov 2023 03:26:37 GMT

I'm pretty sure this is not the case since I've been using Rakuten for years and for a lot of big sites such as Samsung, Macy's, Under Armour etc. This is the first time I've ever met this issue.

Even if this is the case, Canon should be working with its IT team and try to make the Rakuten things work, rather than letting some community guy pointing this out, since it is their own decision to cooperate with Rakuten one the cashback, right? Sir. 😀

Re: Any one successfully purchased refurb R7 lens kit?

shadowsports — Wed, 29 Nov 2023 07:29:36 GMT

Not here to argue with you. You've tried multiple times and still don't have an order secured. How much is your time worth? Canon has a stable ordering system. I've used it many times. I hope the purchase works out for you before the sale ends.

Re: Any one successfully purchased refurb R7 lens kit?

Waddizzle — Wed, 29 Nov 2023 11:46:48 GMT

“ I've tried 5 times these days trying to order a refurbed R7 with Rakuten plugin enabled. Every time after a few hours the order is created, it is cancelled. Are they overselling? Or the 15% cashback from Rakuten causes this? “

I do not see this being offered on the web site. Perhaps the offer has expired? I do not see anything Rakuten on the regular or refurb online shopping site.

Re: Any one successfully purchased refurb R7 lens kit?

Waddizzle — Wed, 29 Nov 2023 15:52:08 GMT

@KernelDelta wrote:
I'm pretty sure this is not the case since I've been using Rakuten for years and for a lot of big sites such as Samsung, Macy's, Under Armour etc. This is the first time I've ever met this issue.
Even if this is the case, Canon should be working with its IT team and try to make the Rakuten things work, rather than letting some community guy pointing this out, since it is their own decision to cooperate with Rakuten one the cashback, right? Sir. 😀

Just what exactly is a Rakuten plug-in, anyway. It looks like a retailer. Did you actually make a purchase through Canon?

Re: Any one successfully purchased refurb R7 lens kit?

KernelDelta — Wed, 29 Nov 2023 22:30:34 GMT

Wrong place. It is a Chrome browser plugin, which automatically enables when I am using the Canon Official Website.

. My orders are exactly on this website

Re: Any one successfully purchased refurb R7 lens kit?

KernelDelta — Wed, 29 Nov 2023 22:31:42 GMT

Okay, I don't think I have to explain to you how Rakuten works. If you really want to know that (which really can save you a lot of money lol), you can go to their website and take a look.

Re: Any one successfully purchased refurb R7 lens kit?

KernelDelta — Wed, 29 Nov 2023 22:32:29 GMT

This is exactly what you are talking about right?

Re: Any one successfully purchased refurb R7 lens kit?

KernelDelta — Wed, 29 Nov 2023 22:33:22 GMT

https://www.usa.canon.com/shop/sales/order/history/

Re: Any one successfully purchased refurb R7 lens kit?

KernelDelta — Wed, 29 Nov 2023 22:37:13 GMT

Yes, the Thanksgiving and Cybermonday offers have expired.