topic Re: R5 Freezing and locking up while recording firmware 1.8.1 in EOS DSLR & Mirrorless Cameras

R5 Freezing and locking up while recording firmware 1.8.1

Nana7_7 — Mon, 07 Aug 2023 06:08:30 GMT

Hello

Lately, I have been experiencing random freezing specifically while I have been recording (I tried all resolutions and frame rates etc...). It happens at random and sometimes it doesn't happen at all. When it does freeze I lose the footage or it becomes corrupted data. I have tried different lenses, changed the battery, downgraded the firmware, reset the camera, and replaced the SD cards but it still freezes.

I'm living in Japan so the language barrier is not helping with solving this problem.I phoned support and they asked me to send it in to check but it's going to take two months just to identify the problem which will affect me negatively. So I'm trying to avoid that suggestion for now.

I looked at many threads about this topic and none of the suggestions/solutions worked for me.

If someone can provide me with a solution that I can try. It would be greatly appreciated.

Equipment:

Canon original battery
RF 50mm F1.8 STM
Sony tough CFexpress: Write Speed: 1480 MB/s, Read Speed: 1700 MB/s
SanDisk Extreme PRO : UHS-I V30, Read Up to 200 MB/s

Re: R5 Freezing and locking up while recording firmware 1.8.1

Waddizzle — Mon, 07 Aug 2023 16:38:17 GMT

What video format are you capturing?

On which memory card are you saving the video files?

Re: R5 Freezing and locking up while recording firmware 1.8.1

Nana7_7 — Tue, 08 Aug 2023 00:06:48 GMT

I mainly use Cfexpress for my video files. When the freezing became more frequent, I tried to use the San disk at a lower video setting but I still get the same issue

In terms of the format and resolution. I normally use 4K-U at 24 fps and standard IPB but I have tried everything.

Additionally, I tried different modes too but I normally shoot in manual. I hope this answers your questions

Re: R5 Freezing and locking up while recording firmware 1.8.1

DhandaNot — Tue, 08 Aug 2023 09:02:46 GMT

I faced the freezing problem two days back while using R6 with my 500L F4 _ 1.4x IS III

Re: R5 Freezing and locking up while recording firmware 1.8.1

Waddizzle — Tue, 08 Aug 2023 18:05:43 GMT

@DhandaNot wrote:
I faced the freezing problem two days back while using R6 with my 500L F4 _ 1.4x IS III

Please. Start a new thread for your issues. Thanks, ahead of time.

Re: R5 Freezing and locking up while recording firmware 1.8.1

Waddizzle — Tue, 08 Aug 2023 18:08:36 GMT

How many noise reduction settings do you have enabled?

BTW, I recommend using a UHS-II V90 SD card in this camera.

Be sure to format your memory cards in the camera prior to first use. If you have multiple cameras or devices, do not swap memory cards between devices.

Re: R5 Freezing and locking up while recording firmware 1.8.1

Nana7_7 — Wed, 09 Aug 2023 01:13:34 GMT

The noise reduction is set to standard.

Thanks for the recommendation. I will definitely try it.

Noted. At the moment I have one camera. I formatted both cards after I used them but it still freezes.

If the camera is moving for example doing a following shot. The camera freezes more often. Do you think I should just send the camera in for repairs? I am interested in your opinion. From my research, there hasn't been a solid fix even after it's been sent for repairs.

Re: R5 Freezing and locking up while recording firmware 1.8.1

Waddizzle — Wed, 09 Aug 2023 02:07:01 GMT

Try testing it with all the Noise Reduction, Image Correction, and Lens correction settings disabled. Speaking of lenses.

What type and brand of lens are you using? If you’re using an adapted EF mount lens, then what brand of lens mount adapter are you using?

Re: R5 Freezing and locking up while recording firmware 1.8.1

Waddizzle — Wed, 09 Aug 2023 02:09:22 GMT

This chart might help you.

Re: R5 Freezing and locking up while recording firmware 1.8.1

Nana7_7 — Wed, 09 Aug 2023 03:07:23 GMT

I will try it this week and get back to you.

I'm using Canon RF50mm F1.8 STM for Canon Full Frame Mirrorless RF Mount. However, I do rent other lenses. Normally RF lenses.

Re: R5 Freezing and locking up while recording firmware 1.8.1

Nana7_7 — Wed, 09 Aug 2023 03:08:32 GMT

The store clerk told me to use CFexpress cards but I going to try your recommended choice. Thanks for the chart.

Re: R5 Freezing and locking up while recording firmware 1.8.1

Waddizzle — Wed, 09 Aug 2023 16:20:51 GMT

The store clerk was correct. I think there was an implied recommendation not to use the V30 USB cards for 4K video. Only use the CF Express card.

Re: R5 Freezing and locking up while recording firmware 1.8.1

Nana7_7 — Thu, 10 Aug 2023 00:17:55 GMT

Yeah, He said it in Japanese so it's basically a guessing game of what he's trying to express.

He really wants me to send it in for repairs but the headache of trying to explain the problem to them is not worth it. That will be the last resort solving this problem.

Re: R5 Freezing and locking up while recording firmware 1.8.1

Nana7_7 — Mon, 28 Aug 2023 02:26:59 GMT

Hey Hey

So good news. I formatted and did everything you recommended. The camera hasn't frozen since I disabled everything.

Thanks for the advice. I will slowly start enabling the setting and see which one is causing the problem.

I appreciate all your help.

Re: R5 Freezing and locking up while recording firmware 1.8.1

Mellsten — Mon, 20 Nov 2023 19:46:17 GMT

Hi, did you find out which of the settings caused the camera to freeze? (I’m having the same issue)

Re: R5 Freezing and locking up while recording firmware 1.8.1

Waddizzle — Mon, 20 Nov 2023 21:36:27 GMT

Please review this entire thread. If your issue persists, then please start a new thread of your own. Please provide a full description of your memory cards and camera settings.