topic R5 and R6 not recognized when tethered to MAC in EOS DSLR & Mirrorless Cameras

R5 and R6 not recognized when tethered to MAC

debwesleyphoto — Thu, 02 Nov 2023 01:19:05 GMT

Hello! I am having a heck of a time trying to tether while shooting at corporate jobs using either my R5 or R6 wth my MAC. I have done all the recommended things including; cable change-out, updating everything. Trying different software including Canon Utility, LR, Smart Shooter (they told me to connect with a USB and not C), and Image capture. I either get a black screen on my Camera screen with a laptop + battery icon and everything gets disabled, OR I get no connection at all--as if my camera wasn't connected. Wifi works but gets easily disconnected so not a solution long term. And sometimes I get it all to work for a few minutes but then I get one of the problems described. What should I do next?

Re: R5 and R6 not recognized when tethered to MAC

joyhart — Tue, 10 Sep 2024 00:39:55 GMT

Canon needs to fix this! I have the exact same issue when trying to use Smart Shooter 5 with the R5. Smart Shooter 5 is really the only solution out there right now to rename files automatically by barcodes. We are a high volume photo studio and I need this feature desperately. I've tried all the solution Tether Tools put forward as far as using a USB 3 connection so that the power charging doesn't automatically start through the USB C connection and interrupt the session but when I use USB 3, Smart Shooter doesn't see the camera at all, neither does the EOS Utility. This is a life or death issue for me. We have 3 Canon R5's and I think we're going to have to switch to Sony or Nikon in order to get this working.