topic Re: Lost part for 70D in EOS DSLR & Mirrorless Cameras

Lost part for 70D

MNshutterbug — Sun, 08 Oct 2023 16:10:05 GMT

I lost the small round plastic piece that attaches to the knob which shows what mode I'm in. Is there anyway to contact Canon for a replacement on an older camera?

Re: Lost part for 70D

shadowsports — Sun, 08 Oct 2023 16:17:08 GMT

Greetings,

Canon can likely help.

Canon Parts Dept
Canon Parts Order Desk at (866) 481-2569
Weekdays from 9 AM - 7 PM, ET.

Also US Camera dot com

Re: Lost part for 70D

MNshutterbug — Fri, 27 Oct 2023 19:25:41 GMT

Just to let you know, I called Canon and they stated that I couldn't get just the plastic piece that just attaches to the dial for that model. I needed the whole knob so I figured for just around $20 plus shipping, I might as well order it. I assumed it would be an easy replacement. I thought the existing knob would just pull up and off but after no luck I called Canon tech support. The person I talked to had no idea and her only solution for me was to send the camera in to their repair department. Considering the age of this camera I opted out of that idea. I then did some googling and learned the whole camera would need to be disassembled to remove the dial. I wasn't about to do that so I asked about returning it and was told by customer service that she didn't think it was returnable but I could call back earlier the next day and talk to somebody at tech support again. Instead, I sent off an email and was told that due to the minimal price of this dial, they'd refund me all but the shipping, which I considered fair and I didn't need to send the part back. In the meantime I discovered that I could order just the part I needed to glue to the top of the knob, from Amazon for $10. Why is it that Amazon carries that part but Canon doesn't? However, I was able to pop off the part from the knob they sent me and glue it onto my camera dial so I didn't need to order it from Amazon. All in all, I got by for just the $7 shipping cost since I didn't need to send the part back to Canon and was able to utilize it in the end.

Re: Lost part for 70D

Peter — Sat, 28 Oct 2023 11:55:59 GMT

I have two 6D that had the same issue. Glued them. No problems after that. There are dial plates at Amazon or Ebay.

Re: Lost part for 70D

shadowsports — Fri, 27 Oct 2023 23:26:52 GMT

Greetings,

I was not aware the mode dial itself could not be ordered. Having to order the whole cap is one thing, full disassembly is another. Learning experience for all of us.

Re: Lost part for 70D

MNshutterbug — Fri, 27 Oct 2023 23:53:42 GMT

I think it depends on the model. When I called in to order it I was told that was the way it was with this model. And yeah, I'm not about to mess with the internal electronics in a camera.