topic EOS R50 4K video converts to 1080p on iPhone in EOS DSLR & Mirrorless Cameras

EOS R50 4K video converts to 1080p on iPhone

rockingrimes — Tue, 17 Oct 2023 18:28:07 GMT

When I shoot a video in 4k 30fps on my Canon R50 and use Canon Connect to get it onto my iPhone 14 Pro it’ll change the video quality to 1080p. Is there something I can do to correct that? My iPhone is currently in iOS 17.0.3 and I'm using Canon Connect to import my videos.

Re: EOS R50 4K video converts to 1080p on iPhone

Danny — Tue, 17 Oct 2023 13:43:36 GMT

Thanks for joining the conversation, rockingrimes!

So that the Community can help you better, we need to know exactly which version of iOS is running on your iPhone along with which app you're using to download your videos. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: EOS R50 4K video converts to 1080p on iPhone

rockingrimes — Tue, 17 Oct 2023 18:27:38 GMT

I updated the post, thank you!