topic Re: Rebel T3i not connecting to MacBook (OS Big Sur) in EOS DSLR & Mirrorless Cameras

Rebel T3i not connecting to MacBook (OS Big Sur)

edoering — Wed, 21 Jul 2021 01:47:48 GMT

I have a used Rebel T3i on Mac OS Big Sur, and I can't get it to connect to either EOS Utility or EOS Webcam Utility or Image Capture.

The camera turns on just fine, "Auto Off" is off so it stays on no problem
I've tried different USB cables and different ports on the computer
No Wi-Fi settings on T3i, so that's not a concern here I don't think
Tried checking Image Capture application to see if the device was at least noticed by the computer and it wasn't listed there

In the case of transfering photos, I have a card reader in the body of my MacBook, so not working with EOS Utility is fine and not a problem. However, I would REALLY like to get to use this as a webcam, especially for virtual auditions!

Any suggestions?

(Please and thank you!)

Re: Rebel T3i not connecting to MacBook (OS Big Sur)

jrhoffman75 — Thu, 22 Jul 2021 10:40:08 GMT

Welcome to the forum.

Are you using the cable that came with the camera? Are you on Big Sur 11.4?

If not, ensure that the cable you are using is a data cable and not just a charging cable (not that you can charge the camera with a USB cable).

Re: Rebel T3i not connecting to MacBook (OS Big Sur)

Lamkin1526 — Thu, 22 Jul 2021 12:11:57 GMT

I connect my canon rebel Eos T3i to my new MacBook pro the camera is not recognized and photos to not transfer.

Re: Rebel T3i not connecting to MacBook (OS Big Sur)

edoering — Thu, 22 Jul 2021 17:09:48 GMT

Yes, I am on Big Sur 11.4. I am not using the cable that came with the camera, I was given this camera by a friend who was upgrading their own equipment. I will double check if it is a data cable or just a charging cable.

I may also try connecting the camera to an older computer (my laptop is not updated to the most current OS because it's an older model of Mac, for example).

Will report back if this solves the problem!

Re: Rebel T3i not connecting to MacBook (OS Big Sur)

jrhoffman75 — Thu, 22 Jul 2021 17:30:00 GMT

I have no trouble connecting with Big Sur 11.4. There was a bug in 11.2.

Re: Rebel T3i not connecting to MacBook (OS Big Sur)

jrhoffman75 — Thu, 22 Jul 2021 17:34:46 GMT

My mistake. It was 10.15.2.

Re: Rebel T3i not connecting to MacBook (OS Big Sur)

kvbarkley — Thu, 22 Jul 2021 20:34:40 GMT

I connect just fine with intel and M1.