topic Re: Question about settings on Canon Mark lV to set up Goddox AD400 strobe lights and transmitter in EOS DSLR & Mirrorless Cameras

Question about settings on Canon Mark lV to set up Goddox AD400 strobe lights and transmitter

PamJ4 — Wed, 11 Oct 2023 17:53:37 GMT

I have 2- AD400 Goddox strobe lights and an XPro transmitter that came with the strobes. I have a Canon Mark lV and can not get the camera to work with the strobes or the transmitter. I have contacted Goddox about the strobes, but the camera settings on my Mark lV seem to be off for some reason and I don't know what I changed in the settings to cause the camera to not work with the strobes. Can someone help me set up the right function setting so the strobes fire? Do I need to do a firmware update? Thank you:)

Re: Question about settings on Canon Mark lV to set up Goddox AD400 strobe lights and transmitter

Waddizzle — Wed, 11 Oct 2023 22:12:29 GMT

What is the complete and full model number of your camera, please?

Thansk, ahead of time.

Re: Question about settings on Canon Mark lV to set up Goddox AD400 strobe lights and transmitter

Waddizzle — Wed, 11 Oct 2023 22:40:40 GMT

I recommend that you reset the camera back to its factory defaults. Mount the transmitter on the shoe and turn it on before you turn on the camera.

Re: Question about settings on Canon Mark lV to set up Goddox AD400 strobe lights and transmitter

PamJ4 — Fri, 13 Oct 2023 17:29:09 GMT

I was able to figure it out with the help of B & H photo. Thank you.