topic Canon R50 Audio Not Recording in EOS DSLR & Mirrorless Cameras

Canon R50 Audio Not Recording

nmp81 — Fri, 29 Sep 2023 01:15:46 GMT

I bought a new R50 and set it up for video like my other cameras, took it on a shoot and when I dumped the card, there was NO audio, only static. Luckily, I used a LAV but now I've got nothing to sync audio. I hooked up a shotgun mic to it and it recorded audio fine. Is it a glitch?

Re: Canon R50 Audio Not Recording

shadowsports — Fri, 29 Sep 2023 01:24:15 GMT

Greetings ,

What were the recording conditions? Were you at a concert or venue with super loud audio. Did you check your recording levels?

Re: Canon R50 Audio Not Recording

nmp81 — Fri, 29 Sep 2023 14:18:30 GMT

It was an interview in an office. I didn't check levels because I wasn't planning on using the audio from the camera anyway. Luckily I was able to line up the external audio and video together in post, but I'd still like the brand new camera to work as it should.

Re: Canon R50 Audio Not Recording

shadowsports — Fri, 29 Sep 2023 15:02:54 GMT

Greetings,

Have you tried recording again? Does it work?

What kind of media are you using to capture to? Any issues saving photos. I would suggest resetting the camera's main settings, also its custom settings (if applicable). Then retest. If it works it was likely a setting you missed, etc. If It happens again, using a freshly formatted full size media card, I'd suspend the camera.