topic Re: Unable to connect EOS M50 Mark11 via canon cable to Imac with Ventura 13-5-2 in EOS DSLR & Mirrorless Cameras

EOS M50 Mark II won't connect to iMac

PhilipBrouard — Thu, 28 Sep 2023 13:27:13 GMT

Unable to connect EOS M50 Mark11 via canon cable to Imac with Ventura 13-5-2.

I've tried everything including rebooting, changing usb port etc

Re: Unable to connect EOS M50 Mark11 via canon cable to Imac with Ventura 13-5-2

Anonymous — Thu, 28 Sep 2023 13:24:44 GMT

Do you have Wi-Fi enabled in the camera? It must be disabled to use the USB cable. Also, don't use a USB hub, connect the USB cable directly to the computer.

Re: EOS M50 Mark II won't connect to iMac

kvbarkley — Thu, 28 Sep 2023 14:01:59 GMT

and try a new cable.

run image capture manually with the camera plugged in.

Re: Unable to connect EOS M50 Mark11 via canon cable to Imac with Ventura 13-5-2

PhilipBrouard — Thu, 28 Sep 2023 14:34:07 GMT

I tried disabling wifi and blue T on camera and still Utility 3 is grey.

Thanks

Re: EOS M50 Mark II won't connect to iMac

PhilipBrouard — Thu, 28 Sep 2023 14:35:58 GMT

Ill get a new cable.

However Image Capture - sometimes ok sometimes not ok

but EOS Utility 3 never functioning

Many thanks

Re: EOS M50 Mark II won't connect to iMac

PhilipBrouard — Thu, 28 Sep 2023 14:36:34 GMT

Could it be a security setting ?

Re: EOS M50 Mark II won't connect to iMac

jrhoffman75 — Thu, 28 Sep 2023 15:30:34 GMT

Known issue with EOSU 3.17 and Ventura. Try installing EOSU 3.16.1. That solved my connection problem with my 1D X Mark III.

Re: EOS M50 Mark II won't connect to iMac

PhilipBrouard — Thu, 28 Sep 2023 16:09:11 GMT

Great - that sorted it out - it was the software many thanks indeed