topic Re: Canon R6m2 and Pixel 7 Pro - won't wifi connect in EOS DSLR & Mirrorless Cameras

Canon R6m2 and Pixel 7 Pro - won't wifi connect

sho17 — Sun, 03 Sep 2023 22:39:20 GMT

I'm at my wits end here. Got a Pixel 7 Pro a few weeks ago and it will not connect to my R6m2 to transfer photos except on the home wifi, which is useless as I'm heading off to Japan in a few days.

Used to connect no bother to my Huawei Pro 30 when I was out and about, but now it seems to think a password is required. When I used the Connect to EOS Utility to locate a password (which for some reason keeps changing? useless) and use that for the Wifi connection on my phone I get a connection but without internet so the pairing fails.

I've deleted Canon Connect from my phone, deleted the camera from Connect, reset communication settings on the R6m2...tried everything with a fresh start....and nothing is working. I can get a Bluetooth connection, but not a Wifi to import images.

What else can I do? Other than throw both blooming devices in the bin and get something else?!

Re: Canon R6m2 and Pixel 7 Pro - won't wifi connect

Anonymous — Mon, 04 Sep 2023 02:12:16 GMT

I would recommend that you download the pdf manual and read the section on wireless features starting on page 713. Here is a link to the manual:

https://cam.start.canon/en/C012/manual/c012.pdf

Re: Canon R6m2 and Pixel 7 Pro - won't wifi connect

shadowsports — Mon, 04 Sep 2023 05:19:50 GMT

Greetings,

Please take Bob's advice and review the wireless features in the manual. It might help identify the issue.

Resetting the cameras network settings and deleting a saved camera profile in the CC App are the 2 things I recommend. Follow this with the re-pairing operation and this usually solves it. I have an R5 C and Pixel 6, but our devices are both running Android 13 and using similar hardware. You have tensorG2 CPU, mine is G1 but the wireless and BT chipsets are the same.

**Check the Apps permissions in Settings > Apps > Permissions.

**Also check for a saved wireless profile under saved wireless profiles. Settings > Network and Internet > Internet > Saved Networks

If you see a listing for the R62, "forget" it and try again.

I typically connect with BT, but just did a WiFi connection. To do this, I opened the camera's Wifi settings and enabled WiFi. I then opened the Camera Connect App and selected my R5 C. It displays with the last connection method which was BT. I told the App to use another method. It then waits for camera.

Now return to the camera menu. On my camera the option is called Wifi bluetooth connection. I then select smartphone and wifi. The camera displays its SSID name and password. I then open WiFi on my phone and look for the SSID name the camera is broadcasting. Select it and enter the password.

Now your phone is connected to the camera. Return to the CC App and tap the box that says the camera is ready and the App can connect. Press next and the App connects. Then browse the card(s) for images. Tap to select one or all, then press the import button. If you have the Auto Transfer toggle enabled, they will start importing immediately without selecting them.

Re: Canon R6m2 and Pixel 7 Pro - won't wifi connect

Waddizzle — Mon, 04 Sep 2023 09:50:24 GMT

I recommend first establishing a Bluetooth connection. Once that connection is made, ask the Canon Connect app to download photos. I would expect that you will be prompted to use Wi-Fi for faster file transfers.

Selecting [YES] should cause the wireless connection to automatically switch from Bluetooth to using the camera as a Wi-Fi hotspot.

Many people complain about the Wi-Fi connection to the camera hotspot drops out. I suspect the most likely cause of this switch is because the phone is looking for an Internet connection. Your phone service provider typically includes an internet connection.

So, the camera automatically switches to the Wi-Fi connection with Internet. You should be able to control and disable automatic network switching and automatic network connections in your mobile device settings.

I typically leave automatic connections disabled in my mobile devices. If my device is switching networks, then I want to know about it.

Re: Canon R6m2 and Pixel 7 Pro - won't wifi connect

sho17 — Mon, 04 Sep 2023 19:48:16 GMT

Except it won't connect to the wifi on prompting. as I said it tells me it cannot connect.

Kind of feel like no-one is reading what I'm saying and is instead giving their boilerplate responses even though I've tried all of that as I outlined above. On my last phone no password was required and it connected instantly with no issue. Now a password is required that changes all the time and even when it says its connected it's not connected.

Re: Canon R6m2 and Pixel 7 Pro - won't wifi connect

sho17 — Mon, 04 Sep 2023 19:50:09 GMT

yup. literally what i have already worked through. was looking for advice on when following the instructions isn't yielding the required result.

Re: Canon R6m2 and Pixel 7 Pro - won't wifi connect

shadowsports — Wed, 06 Sep 2023 03:26:58 GMT

@sho17,

The camera's wifi does not default to a "open system" unsecured wireless network. The camera's broadcast has a password. Just like the WiFi on any secured network. If it didn't employ this, anyone within range of your cameras wifi when enabled would be able to connect to it. Canon doesn't do this. Sorry if our answers appear boiler plate.

If you reset the network settings on the camera and review them (without trying to connect anything) you'll see the the SSID name will be a variation of the Camera model (example) R6MKII_0CFEB4-CanonOA underscore then the last few digits of its network adapters MAC address, then a password that secures the network.

I'll do a quick tutorial later today with screenshots. 🙂 I assure you the wireless uses a password unless you set it as open system.

When a successful Wi-Fi connection is made the wireless icon on your mobile device will display with a wireless icon and a !... which indicates your mobile device is associated/connected to a wireless broadcast that doesn't have internet access. I know it can be frustrating, but you are super close.

Re: Canon R6m2 and Pixel 7 Pro - won't wifi connect

Waddizzle — Tue, 05 Sep 2023 07:59:36 GMT

“ I've deleted Canon Connect from my phone, deleted the camera from Connect, reset communication settings on the R6m2...tried everything with a fresh start....and nothing is working. I can get a Bluetooth connection, but not a Wifi to import image. “

I am sorry if our responses sound like boiler plates. I guess it was not clear to me which device was requesting a password, the camera or the smart device.

My suggestion was to FIRST establish a Bluetooth connection. Bluetooth automates the Wi-Fi connection process. No password is required because any passwords or security data is automatically exchanged across the Bluetooth connection.

After reading the above excerpt in your original post, it sounded like you cleared out previous wireless settings in the camera. That’s a good thing.

I had thought that you were skipping the initial step of establishing a Bluetooth connection and going straight to establishing a Wi-Fi connection.

If you are being prompted for a password, then something is amiss. The camera establishes its own Wi-Fi hotspot. Your smart device should ask if you wish to connect to a new network. I suggest that you check your smart device settings. Does it prompt you to connect to new networks?

Re: Canon R6m2 and Pixel 7 Pro - won't wifi connect

shadowsports — Wed, 06 Sep 2023 03:15:06 GMT

I'm sorry I haven't provided screenshots yet. Back to work after 2 weeks in Alaska. Busier than expected. I'll shoot for tomorrow.

Re: Canon R6m2 and Pixel 7 Pro - won't wifi connect

Waddizzle — Wed, 06 Sep 2023 05:26:53 GMT

“. I recommend first establishing a Bluetooth connection. Once that connection is made, ask the Canon Connect app to download photos. I would expect that you will be prompted to use Wi-Fi for faster file transfers.

Selecting [YES] should cause the wireless connection to automatically switch from Bluetooth to using the camera as a Wi-Fi hotspot. “

—————————————————-

If you are being prompted for a password, which should only be known by you, then you are not following the above instructions.

The order in which you do things is the key to initiating the automatic Wi-Fi connection process. Do not attempt to configure a Wi-Fi connection directly from the menus, This method prompts you for a password.

Once Bluetooth is established, asking the Canon Connect app to download photos from the Bluetooth connected camera is what initiates the automatic Wi-Fi connection and configuration process.

The camera should turn on its own Wi-Fi hotspot. Your phone should ask if yo would like to connect to this new network. Because a secure Bluetooth connection has already been established, any password and security data is exchanged across Bluetooth to configure the connection to the camera’s hotspot.

Re: Canon R6m2 and Pixel 7 Pro - won't wifi connect

sho17 — Wed, 06 Sep 2023 20:25:05 GMT

I'm getting so confused by the contradictory information in the responses, only further outlining that there's something amiss. I'm having no problem establishing a Bluetooth connection, but it will not connect via wifi out of home - it will connect and transfer just fine over my home wifi, but that won't be of use when Im tens of thousands of miles away from tomorrow..

I've added some screenshots from the error process I'm getting to see if that sheds any further light.

the password prompt to conect where i;'d added the SSID from the access points in Connect to an EOS Utility.It searches for a prolonged period before getting the next errorif anyone can make heads or tails of the configuration here and why it says its connected, but notit states it cannot work. i try to delete the camera communication settings and all details off the phone too

Re: Canon R6m2 and Pixel 7 Pro - won't wifi connect

sho17 — Wed, 06 Sep 2023 20:27:02 GMT

I'm so confused because some people are saying I need a password and some are saying I don't?! As stated I *never* required one when transferring images on my P30 when out and about. Going into the EOS Utility/SSID has been a completely new exercise for me in this troubleshooting process..

I do appreciate you taking the time to help, its just really frustrating because it reads like I'm doing all the right things (and it used to work!) but now isn't

Re: Canon R6m2 and Pixel 7 Pro - won't wifi connect

shadowsports — Wed, 06 Sep 2023 21:56:24 GMT

Greetings,

I understand. I will post up the photos when I get home tonight.

Re: Canon R6m2 and Pixel 7 Pro - won't wifi connect

Waddizzle — Wed, 06 Sep 2023 22:15:55 GMT

I do not know what steps you are taking. It should not be complicated. It sounds like your camera is connected to your home WiFi because it keeps asking for a password.

It should work similar to this video, which I have not watched.

https://youtu.be/lHDbShvBifQ?si=dRxStm8DpQvo87Tb

I do the following. I have no Wi-Fi connections defined in the camera. I connect the camera and phone using Bluetooth, which you say you can do. It should be downhill from there.

Using your phone, initiate a download of images. The phone should ask if you want to switch to a faster connection WITH the camera. Click [YES] and it should be done.

Re: Canon R6m2 and Pixel 7 Pro - won't wifi connect

shadowsports — Thu, 07 Sep 2023 05:33:37 GMT

Greetings,

Sorry for the delay. Here we go 🙂

Sorry for the blur

First shot of Wireless Menu, all items off

Turn Wi-Fi On (Just Wi-Fi)

Only Wi-Fi Is On

Now Select Wi-Fi Bluetooth Connection, press Set

Once the above is selected, I turn the Quick Control Dial 1 click to right This is the dial on the back of the camera. Connect to Smart Phone is selected, press Set

Since I connected to my Pixel previously, its there. Although it displays with a Bluetooth icon, we will connect to the camera's Wi-Fi (the only communication method I have enabled) Press Set to select. If you don't have saved devices, select add and press set.

Now use the Quick Control Dial again, to select OK, Press Set. I know it says Bluetooth, but its not going to use that connection method.

Now the camera's SSID and password displays > The camera is an access point and broadcasting Wi-Fi

Now open the Wi-Fi Settings on your Pixel 7. Select the Camera's broadcast, and enter the password. Note, you can do this in the app as well, but this demonstrates connecting the mobile device to the camera. As soon as you you connect your phone to the camera, the notification bubble "Tap For Options Will Appear" This is a prompt to start the CC App.

Do that and you will be paired. Notice "Wi-Fi Only"

Select Images On Camera

The app will use either connection method. I typically use BT, but either will work. If you use both, you can use the mobile devices GPS for tagging photos. I hope this helps.

Re: Canon R6m2 and Pixel 7 Pro - won't wifi connect

Gojira — Mon, 04 Dec 2023 19:02:46 GMT

Yeah, I've gone though all those steps...it seems like they are talking to each other, I'm seeing everything showing up on the camera and the phone...but it's just not working. So close....Quite frustrating.

Re: Canon R6m2 and Pixel 7 Pro - won't wifi connect

Waddizzle — Mon, 04 Dec 2023 22:38:08 GMT

@Gojira wrote:
Yeah, I've gone though all those steps...it seems like they are talking to each other, I'm seeing everything showing up on the camera and the phone...but it's just not working. So close....Quite frustrating.

I posted a link to a YouTube video that shows how the automatic process works.

Enable both Wi-Fi and Bluetooth. Establish a connection to Canon Connect using Bluetooth. On the smart device running Canon Connect, try to download photos from the camera. THIS is the point when the automatic Wi-Fi connection begins.

Camera Connect should ask if you would like to switch to a faster connection using Wi-Fi. Select, “Yes/Ok”. The connection is made within a second or two, and download begins. All the posted screenshots requesting passwords, device and network names are bypassed. The data is automatically exchanged across Bluetooth.

”Do you with to use Wi-Fi?” “Yes.” It’s Done.

Re: Canon R6m2 and Pixel 7 Pro - won't wifi connect

MArgenbright — Mon, 22 Jan 2024 07:39:51 GMT

Did you ever get a solution to this? I seem to be having this issue with my Pixel 7 and M200. I want it most to be able to use the remote live view shooting feature. At one point I actually got it to work, both the camera and phone were talking to each other over wifi and I was actually using my phone as a remote monitor and had control of the camera settings. Then, for a reason I don't understand, my phone stopped recognizing the camera again and I haven't been able to get it to work since.

Re: Canon R6m2 and Pixel 7 Pro - won't wifi connect

Waddizzle — Mon, 22 Jan 2024 14:28:10 GMT

This really seems to be a problem with the Google Pixel phones.

I did a web search for “Pixel 7 Pro won’t connect”. I got all sorts of results about people having both Bluetooth and Wi-Fi issues with their phones not connecting to computers or home wireless access points, and more.

There were also a few links to Google, Verizon, YouTube, and third parties with fixes and work arounds. Some of them are over a year old.

https://support.google.com/pixelphone/answer/6183600?hl=en

Re: Canon R6m2 and Pixel 7 Pro - won't wifi connect

MArgenbright — Mon, 22 Jan 2024 23:47:55 GMT

Thanks for the tip. I think you may be right. I tried all of this with an iPhone and I worked right away without any of the issues I had been having on my Pixel. I'll check out the link you sent and see if I can figure out a solution from Google's end.