topic Lens is not registering on R6 in EOS DSLR & Mirrorless Cameras

Lens is not registering on R6

elizabethgeorge — Mon, 04 Sep 2023 13:56:51 GMT

Hi, I purchased the 35mm last year and it was working correctly. I attached it to my R6 a month ago and my R6 was not recognizing my lens. I reattached it multiple times and it is no longer recognizing it. Do you know what might be wrong?

Re: Lens is not registering on R6

shadowsports — Mon, 04 Sep 2023 14:07:31 GMT

Greetings ,

Sorry to hear your lens is not being detected or working as expected. If this issue is only occurring with the 35 mm and not other lenses, it should probably be inspected by Canon.

All cameras and lenses come with a one-year warranty. To receive support, please register your product in the My Cannon portal. From there you can open a case and receive information on next steps for service. Canon has service centers on the east and west coasts.

Re: Lens is not registering on R6

Waddizzle — Mon, 04 Sep 2023 14:55:27 GMT

What brand and model of lens are you using?

Which camera model(s) are able to use the lens successfully?

If the lens uses an EF mount, are you using a Canon branded mount adapter?

Re: Lens is not registering on R6

Denton667 — Wed, 06 Sep 2023 20:40:32 GMT

If this issue is only occurring with the 35 mm and not other lenses, it should probably be inspected by Canon. All cameras and lenses come with a one-year warranty. NCED Cloud To receive support, please register your product in the My Cannon portal. From there you can open a case and receive information on next steps for service.