topic Re: R5 STUCK IN VIDEO MODE in EOS DSLR & Mirrorless Cameras

R5 STUCK IN VIDEO MODE

coolerator — Thu, 31 Aug 2023 13:07:37 GMT

I don't know how this happened, but this morning I accidentally set my R5 into video mode and have spent HOURS in the manual and on websites trying to figure out how to switch back to picture mode. My camera is in the A+ mode (Scene Intelligent Auto) and it is absolutely stuck in the video mode. My R5 has been updated with the latest firmware sent a few months ago. Can anyone help me switch from video to picture mode?

Re: R5 STUCK IN VIDEO MODE

rs-eos — Thu, 31 Aug 2023 13:25:32 GMT

See page 81 of the User Manual. To switch between shooting still photos and recording modes, press the <MODE> button and then the <INFO> button.

Re: R5 STUCK IN VIDEO MODE

coolerator — Thu, 31 Aug 2023 14:17:18 GMT

I already did see what you recommended on page 81 and tried it. When I click on <MODE> and then <INFO> it shows the standard settings of A+, Tv, Av, etc in buttons with the message "REC: Movie rec. in A+ rec. qual" below the buttons. If I click <INFO> again it shows a similar set of buttons (A+, Tv, Av...) but each one has a video camera in the background. Continuing to click on <INFO> - either on the screen, or the physical INFO button next to the screen it simply switches back and forth between these two views without any method of switching back to picture mode.

Re: R5 STUCK IN VIDEO MODE

rs-eos — Thu, 31 Aug 2023 14:51:24 GMT

Perhaps look at resetting the camera back to factory defaults.

Re: R5 STUCK IN VIDEO MODE

coolerator — Thu, 31 Aug 2023 18:05:35 GMT

Setting camera back to defaults is another problem. Since I am using the absolutely latest firmware update it no longer matches many of the items in the manual or found on the websites. For example, the manual says to reset, go to the image that looks like a wrench and select "Reset camera" on display #5. In the latest firmware that I am using, it is not there and I have searched all over but have not been able to find this reset function. Canon will not provide any information about how to work with these updates. My camera has been stuck in video mode all day - accidentally somehow - and I cannot find any way of fixing it.

Re: R5 STUCK IN VIDEO MODE

kvbarkley — Thu, 31 Aug 2023 18:50:47 GMT

You can't reset in A+ mode, you need to switch to a "creative" mode, like M or P.

Re: R5 STUCK IN VIDEO MODE

coolerator — Thu, 31 Aug 2023 19:40:26 GMT

Thanks, but the reason I am asking this question is that I was in A+ mode and somehow it it did accidentally switch to movie mode and now I cannot find any way of getting it back to picture mode. My next question is if A+ mode can switch methods but never reset to previous, what is the reason for this?

Re: R5 STUCK IN VIDEO MODE

Anonymous — Thu, 31 Aug 2023 20:18:53 GMT

You can't be in A+ mode to reset the camera, it won't appear in the menu. You need to be in P or M or Av or Tv modes to gain access to the menu to reset the camera to defaults.

Re: R5 STUCK IN VIDEO MODE

coolerator — Thu, 31 Aug 2023 20:45:47 GMT

I just spent nearly an hour with a technician at Canon and he suggested many other attempts to fix this issue but none of them worked. He said I will have to send the camera in for repair.

p.s. In A+ mode I was able to accidentally switch (did not know how it happened) to VIDEO mode, but absolutely nothing switches it back to PICTURE mode. I did follow all testing procedures, including resetting the camera to defaults, but nothing works.

Re: R5 STUCK IN VIDEO MODE

Anonymous — Thu, 31 Aug 2023 23:34:40 GMT

What is it that you are seeing that indicates to you that you are in video mode? Can you upload a picture of your camera's screen showing video mode?

Re: R5 STUCK IN VIDEO MODE

coolerator — Fri, 01 Sep 2023 15:47:11 GMT

Here are the two images as I explained. The A+ mode was accidentally set to VIDEO mode. I was told that switching back to PICTURE mode was simple by selecting MODE and INFO. I have done this many times, both with the physical INFO button and the one on the screen. I followed many other suggestions for almost an hour with a Canon technician who then advised me to send the camera in for repair. This does not seem to be a camera defect to me, it's just my opinion that something I am doing is not working correctly. Note that after selecting INFO as defined by everyone - and the user manual - it DOES NOT change back to PICTURE mode. It is always stuck in VIDEO mode. Can anyone help explain how to fix this?

Re: R5 STUCK IN VIDEO MODE

rs-eos — Fri, 01 Sep 2023 16:11:13 GMT

Final things to do if you haven't done so already:

Remove all attached items (lens, any battery grip, memory cards, flash, etc.). Remove the battery, let it sit for a while, then re-insert the battery and power back on. Any change? If no change, reset the camera again. Any change?

Beyond that, nothing for you to do but send it in to Canon to have it repaired.

Re: R5 STUCK IN VIDEO MODE

Anonymous — Fri, 01 Sep 2023 17:03:29 GMT

The top picture that you show is not video mode, it is photo mode. In the second picture, you have it in video shooting mode. I think that your camera is fine. Here is shot from the camera manual showing the same view as your first picture. This is in the photo taking mode section of the manual.

It shows the same REC: Movie rec in A+ rec.qual as in your picture, but it is not in movie mode, it's in shooting mode.

Re: R5 STUCK IN VIDEO MODE

coolerator — Fri, 01 Sep 2023 17:57:05 GMT

I must say that nothing you suggested works for me. I have done exactly what you say many times over the past two days and it never works correctly. As soon as I go back to the main menu and press the button to capture a picture it starts video filming.

Moving that "dial" you descrive does not change the picture/movie mode. It switches between A+ Fv P Tv, etc. Now, ALL of the modes are set to VIDEO and I can't set any of them back to PICTURE. Until recently it was only A+ mode that did this.

Note the INFO button in the lower left corner of that image you posted. It clearly indicates that clicking on it will switch between MOVIE and PICTURE modes - but that does not happen now. Also, I am certain that the "REC: Movie rec in A+ rec. qual" message DOES CHANGE if it switches back to PICTURE mode - but it NEVER DOES on my camera.. All of the modes are now permanently set to VIDEO mode and I am unable to restore PICTURE mode.

Re: R5 STUCK IN VIDEO MODE

rs-eos — Fri, 01 Sep 2023 17:58:11 GMT

Then sent in to Canon to have it repaired.

Re: R5 STUCK IN VIDEO MODE

coolerator — Fri, 01 Sep 2023 17:58:15 GMT

These are the same things that the Canon technician advised me to do but none of them worked. I just tried again and still does not work.

Re: R5 STUCK IN VIDEO MODE

Anonymous — Fri, 01 Sep 2023 18:07:25 GMT

Are you leaving it on the screen that shows A+ Fv P Tv Av M Bulb C1p C2p C3p before trying to take a picture? If you are in the mode that shows that screen, you are in photo mode. If you change to the screen that shows the multiple video cameras, that is the video mode.

Put it in P mode and press the shutter button. Look in the picture review and see if you have captured a photo.

Re: R5 STUCK IN VIDEO MODE

Anonymous — Fri, 01 Sep 2023 18:12:13 GMT

"Also, I am certain that the "REC: Movie rec in A+ rec. qual" message DOES CHANGE if it switches back to PICTURE mode - but it NEVER DOES on my camera."

That is not the case. I posted a screenshot from the manual that shows that wording on the screen and it is showing the picture taking mode of the camera. Only when you see the screen with all the video camera icons, are you in video mode.

Re: R5 STUCK IN VIDEO MODE

coolerator — Sat, 02 Sep 2023 12:57:01 GMT

Thanks to everyone for your help. My camera does now work correctly. Please understand that it did originally fail to operate correctly by switching between VIDEO and PICTURE modes. A technician at Canon helped me for almost an hour and nothing he recommended worked so he recommended that I send it in for repair (I still have over one year of CarePAK left). Before sending the camera in, I posted my question here to see if anyone could help. Please understand that my camera did continue to be set in VIDEO mode no matter what I did by your recommendations. Last night, I tried again several of the reset functions that had already been recommended by both members here and the Canon technician. All of a sudden... the camera did start working correctly but I do not know why, although it was obviously related to several attempts at resetting. Thanks again for all of your help.

Re: R5 STUCK IN VIDEO MODE

Ericfgl — Tue, 05 Dec 2023 02:57:48 GMT

Oh man the same thing exactly happened to us today. Stuck in video mode within the photography mode. Komodo’s on you to be so patient with people not understanding your issue, this is unbelievable frustrating. Will be calling canon tomorrow. Cheers!