topic Re: Canon M50 Mark II Display issues in EOS DSLR & Mirrorless Cameras

Canon M50 Mark II Display issues

AlphaWolfGaming — Mon, 21 Aug 2023 18:55:51 GMT

I bought this camera for streaming and other recording purposes. unfortunately, it is not working out how i was hoping at this point. I can not figure out the settings to work so that the camera display will not shut off unless i choose. I automatically shuts off at 30 minutes or less depending on what its set at and there is no disable option for it. I've tried everything I can, or have reserached, but can't figure anything out. Is there any possible way to keep this from happening, so that not only can I stream games without this problem, but so i can also be able to record videos elsewhere for longer than 30 minutes. that was the whole point of me buying this to begin with

Re: Canon M50 Mark II Display issues

Anonymous — Mon, 21 Aug 2023 19:16:39 GMT

How are you connected to your computer, Wi-Fi, USB, HDMI? Are you using Canon's Webcam Utility? The recording time limit is limited to 30 minutes, there is no way to change that for in camera recording. When live streaming, are you also using the camera to record at the same time?

Re: Canon M50 Mark II Display issues

AlphaWolfGaming — Mon, 21 Aug 2023 19:25:25 GMT

I have it connected with Elgato Cam Link with hdmi. I use OBS not webcam utility. I was going through webcam utility and first thing i noticed is having to pay for it to benefit, but there isnt many settings i can use to help

Re: Canon M50 Mark II Display issues

Anonymous — Mon, 21 Aug 2023 19:26:19 GMT

Are you recording in the camera while streaming?

Re: Canon M50 Mark II Display issues

AlphaWolfGaming — Mon, 21 Aug 2023 19:33:33 GMT

Re: Canon M50 Mark II Display issues

Anonymous — Mon, 21 Aug 2023 19:47:32 GMT

What shooting mode is the camera in during streaming? Are you getting any over-heating indication which would limit the streaming time?

Are any power saving settings turned off in the menus?

Re: Canon M50 Mark II Display issues

AlphaWolfGaming — Mon, 21 Aug 2023 19:53:35 GMT

I'm still insanely new to cameras. How would I know of overheating indications. The camera never seems hot or shows anything on the screen. And as far as the modes, i have tried a few different ones. but all do the same thing. the problem is too, most of the videos and things i have seen for help online is all over 2 years old so its hard to gauge the changes since i havent figured it out still

Re: Canon M50 Mark II Display issues

Anonymous — Mon, 21 Aug 2023 19:59:46 GMT

It would show on the screen if over-heating. I don't have any other suggestions as to why the screen shuts off after 30 minutes during streaming. It will stop recording after 30 minutes, as that is built into the camera. You didn't say whether you have any power saving settings set in the menus.

Re: Canon M50 Mark II Display issues

AlphaWolfGaming — Mon, 28 Aug 2023 15:58:36 GMT

Never saw anything showing it is overheating. the power saving settings i have viewfinder disabled, auto power off disabled, and display off i have tried all options but there is no disable for that. max is 30 min, which is what is causing the issue. no idea how i can fix that or figure out a setting to counter that. i had figured that if it was seeing movement within the screen that it would keep it on but nope

Re: Canon M50 Mark II Display issues

Hazel_T — Tue, 29 Aug 2023 02:16:06 GMT

Hi AlphaWolfGaming,

I see in the other replies you are using an HDMI cable. Unfortunately the EOS M50 Mark II is not able to continue HDMI output beyond 30 minutes. When it reaches that point the camera will stop the output and it would need to be taken out of sleep mode to start the output again.

You are able to continue passed the 30 minute mark using an USB connection and the EOS Webcam Utility. That output is able to continue as long as the camera has power. If you would like to try that software it is available HERE. Once you are on the web page click on the Software & Drivers button and the current version is EOS Webcam Utility Pro 2.0.30. Once that is installed connect the camera and computer directly with a USB cable, open your streaming or conferencing service, and when you go to select the camera you will have the option for EOS Webcam Utility. Select that and it will start using the video feed from the camera.

Re: Canon M50 Mark II Display issues

Waddizzle — Tue, 29 Aug 2023 05:09:47 GMT

If you are using an HDMI connection, then you do not need the EOS Webcam Utility. I believe the EOS M50 Mark II has a “Clean HDMI” output option. The M50 Mark II User Guide tells you how to set it up.

Re: Canon M50 Mark II Display issues

Waddizzle — Tue, 29 Aug 2023 05:12:08 GMT

@AlphaWolfGaming wrote:
Never saw anything showing it is overheating. the power saving settings i have viewfinder disabled, auto power off disabled, and display off i have tried all options but there is no disable for that. max is 30 min, which is what is causing the issue. no idea how i can fix that or figure out a setting to counter that. i had figured that if it was seeing movement within the screen that it would keep it on but nope

Reset those. Menu options and power options back to their factory defaults.

Re: Canon M50 Mark II Display issues

Anonymous — Tue, 29 Aug 2023 13:55:57 GMT

Are all Canon cameras limited to 30 minutes of video on the HDMI port? If not, is there a list somewhere showing which cameras are limited?

Re: Canon M50 Mark II Display issues

NatalyaP — Tue, 29 Aug 2023 22:06:50 GMT

Greetings AlphaWolfGaming,

Canon cameras, like the EOS M50 Mark II, will have the sensor turn off after 29 minutes and 59 seconds when using the Live View shooting mode and when the camera is set to the video recording mode. This would also include when using the HDMI port to send a live signal from the camera to an external device. This occurs even if you have set the camera to not power off under the power saving feature. Pressing the shutter button halfway will turn the sensor turn back and you will be able to see through your display or external device again. Unfortunately, this function cannot be modified on the camera.

An alternative option for streaming for longer periods of time would be to use our EOS Webcam Utility where users are able to connect the camera to a computer with a USB cable and use the camera as a webcam. You may click on the following link to view more information on the EOS Webcam Utility. Please note that this software will not work with the camera's HDMI port.

https://www.usa.canon.com/internet/portal/us/home/support/self-help-center/eos-webcam-utility